"I am extremly disappointed with your company. I ordered a hard drive on May 25-26 and never even received a phone call or E message telling me the order was cancelled. Not only THAT but a week later when I called to find out WHY it was cancelled, the overworked receptionest put me on hold and never came back. When I called back she told me that I put the wrong infomation regarding my contact information. WHY didn't someone call me to inquire?? SHe also told me to reorder the item.
Well, I CAN'T. It doesn't exisit on your site anymore.
Don't know right now if I will order anything again ."
"excellent service, speedy delivery, very helpful and informative weebsite, and great prices."
"Incredible experience. Website easy to navigate, purchase extremely easy to complete...... A++"
"I bought an external enclosure for a hard drive as well as a USB 2.0 hub. The hard drive was easily assembled and the hub works like a dream. Thank you so much."
"nice web design - simple to navigate
one of only three online companies I found selling this particular product.
sale price cheaper than the other two companies
checkout was simple and not a painful experience of page after page.
e-mail responce was quick
I feel happy with cooler express and will now check prices with them first."
"I strongly recommend AGAINST this underhanded company. I bought three hard drives that said "Condition: Brand New" only to find they were stamped "reconditioned" when I received them. I also bought a DVD burner, and when I questioned if that was not new, I was emailed and told it was not reconditioned and never used. The setup disk came in a ripped and crumpled envelope and had a gummy material on it, so it barely was even read by the drive. Once installed, I found it was defective. They allowed me to return it and very specifically said they would not charge a restocking fee. I'm still fighting to get that fee refunded. They now won't return my emails."
"I ordered a DVD recorder May 14th, and have not yet received it on May 21st. I just checked the status and it said the order is on hold. No explanation. They did not send me notification to my email address.
I am unhappy with the handling of this order. I order much merchandize on the internet and am accustomed to delivery within a few days. "Cooler-express" has not only delayed my order but has not even made an effort to contact me about the delay, or tell me why.
I now wish to cancel this order and cannot even figure out how to contact them to do this. When I click on two places on their website that say "Contact Us - Customer Support" nothing happens. There is no phone number listed. I am definitely dissatisfied with this company and will not do business with them again.
Dennis Langone
****@****
***-***-****"
"
Cooler Express
This Report was developed from various sources, including the business, governmental agencies, and the experience of the company's customers.
For further information contact the Better Business Bureau of the Southland
315 N. La Cadena, Colton, CA, 92324
***-***-****
--------------------------------------------------------------------------------
Cooler Express
P.O. Box 93396
City Of Industry CA 91715
Business Started: [Not Available]
File Open Date: 02/18/03
Last Report Date: 04/29/04
Principal Contact: Unknown.
Phone: ***-***-****
Fax: Not Available
Email: Not Available
Web Address: Not Available
Bureau ID: 13185977
Nature of Business
This company's business is the sale of comouter hardware, software, and supplies.
Bureau File Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau. An unsatisfactory record is given when a pattern in the company's customer complaints causes us concern, when the company does not respond to complaints, or when it will not substantiate its advertising claims.
In this case, although the company has responded to most customer complaints brought to its attention by the Bureau, one remains unanswered and others remain unresolved because it appears that the company did not give adequate consideration to the customer's side of the dispute.
A Better Business Bureau report is based on our file information and experience with an individual company over the past three years.
The Better Business Bureau does not endorse, recommend, or disapprove of any company, product, or service.
Additional Phone Numbers
There are no additional phone numbers for this company on file.
Additional Trade names
There are no additional trade names for this company on file.
Additional Addresses
There are no additional addresses for this company on file.
"
"I was in a time crunch, and ordered two 250 Gig drives in external cases, and paid $48.06 for next day shipping. It arrived THREE days later, because it took Cooler Express two days to assemble and pack my order.
I'm now trying to get an RMA for one of them that has gone bad. I submitted the form early this morning, with plans to bring it to the post office this afternoon. After receiving NO reply, nor any confirmation, I called them.
"It takes 24-48 hours for us to process our emails" I was told "wait until tommorrow before calling".
This has not been my idea of good service."
"excellent communication. supervb people, helpedme alot. Alex(cooler express customer service) is no. 1. Every thing is good no proble. feel free to order. "
"I am disappointed in how this company handled their mistake. They shipped me the wrong item. It was completely their fault. In spite of this I still had to pay for the return shipping. $16.00 out of my pocket with nothing but experience to show for it. I'll give them credit for refunding the purchase price and the original shipping, but the goof up was theirs and they should have paid all costs because of it.
In my opinion, avoid this company at all costs. They goofed up my order and did not set things straight. I will never purchase from them again and will share my experience with everyone I know."
"This is my second purchase from Cooler Express. A 200GB Seagate HDD. Good price and reasonable shipping. I have had no problems with this merchant."
"I am a computer repair tech. and I have searched all over the net for low prices on this hard drive I bought, and cooler express had the lowest price, I am really impressed!
Thanks,
Bryant Dodd Summerville,Ga 30747"
"product advertised on pricewatch under DVD-RW category was actually DVD-ROM and i was dumb enough not to read fine print. but shipped as promised"
"Ordered from a "coupon special" email from Cooler-Express. When I tried to enter the coupon number on the order sheet, I was advised that it was an invalid coupon number. I went ahead and placed the order and put in the remarks that it would not take the coupon number and please adjust the price. They cancelled the order. I guess I will block their ads as "spam""