"Sir,
I order 03: Portable USB 7 in 1 card KR7110 reader and mp3 player.01 item is not working. Can I return it? and how?
Thanks.
Huynh Do"
"Good site. Good prices. Have not yet received the goods so can't comment on quality. "
"Here's the story. I use a service offered my credit card issuer (MBNA) called "Shop Safe". Shop Safe gives me the ability to generate a unique Visa card number with a $$ limit and expiry date that are compatible with an online transaction. For the Coolerexpress.com transaction, I set this amount to be $160.00 and to expire in June 2004.
On March 30, 2004 Coolerexpress issued a temporary charge against by Shop Safe account number for $150.89. Yesterday, April 1, 2004, instead of getting the approval code from the transaction they had already created, they(Coolerexpress) simply issued a NEW charge. Of course, this charge was declined as they already had a pending charge of $150.89 on the books. This is not a good practice. Effectively they are tying up peoples credit for the amount of the purchases they make for however many days it takes for the temporary charges to "age out" of the system. If they are going to issue pending charges they should either a) use them when you are ready to ship the order OR b) release the temp charges before issuing any new charges. Additionaly, this practice is simply incompatible with consumer protection technologies like Shop Safe.
"
"I am very pleased with this. I screwed up in the ordering part, sent them an e-mail, a day later recieved a notice that they will edit the address. Very happy. If i ever need another hard drive enclosure (and yes i will), I will come back to CoolerExpress."
"Very poor product I will never shop here again the delivery of the product was not what they described and for the price it was not worth it.
Keep trying I will not take the chance on this company again..
Very Disapointed
Chris Buhneing"
"i relly have no comments because i just perchased first time by this store and didnt get my item yet because this is first day since my purchase date!!"
"Great vendor. The drive plugged in & worked w/no hassles. Shipping was fast and the price was right. Recommended."
"Ordered from Pricewatch site. and Quoted their Pricewatch ad ( which was $10 cheaper) in the comments section on the shopping cart. They canceled the order, but they still have the Ad going. this is the second time they have done this. They should not advertise unless they want to sell"
"My shopping experience with CoolerExpress has been very good. The items I ordered were recieved well ahead of when I expected them to arrive. "
"Very disapointed. I did not get what I ordered. I ordered a 120gig external hard drive and got a 40gig. "
"Order arrived on time, and in good order.
Price was just right and in my budget. I will be ordering from them AGAIN, as I will want 2 more of the same item. Nice job."
"website accepted order , however items were not in stock, stated items would be shipped within 2 buisness days they were not, was not notified of this fact. Had to call to get status of order, still have not recieved my refund."
"I tried to purchase a drive from this company, but a day later I received an e-mail stating that they were out of stock and did not know when they would be getting more in. I checked their web site, and they were advertising the same unit for over $100 more. I tried calling them and got no answer, so I e-mailed back that I'm cancelling the order."
"Excellent service! Responded in mediately to my e-mail and ship it the same day. I was happy to receive my merchandize right on time.
Thanks!
JP"
"Excellent experience with them. They kept me posted on the delivery status all along and the package arrived on time as promised. Product is working fine.
Thank you!"