"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I misplaced my sunglasses on vacation. Thank you for your prompt response!"
"Order process was very simple.
Shipping seemed slow."
"The frames are very flimsy. The prescription is blurry compared to what I wear now that is the same prescription. There is a bar in the center of the glasses, but it is long and I can see it in the visual field. They also are dark like sunglasses, so I cannot wear them for every day use. I would not reorder again."
"Zenni provided an excellent service for me and my wife complex prescription needs. It saved us hundreds of dollars while maintaining equal quality and performance than any other eye glass supplier. "
"Easy to order, quick shipping, great options! Thank you"
"I was so apprehensive about ordering glasses on-line. I used the "try on" feature a dozen times, going back and forth between two different pairs of glasses. I finally decided to just order a pair, so I did. As long as you have a current prescription from your optometrist you can either upload the script to Zenni or you can manually enter the information from the script onto the Zenni website. The pay process was easy as well and within about 10 days I had my new glasses. I am happy with the way they look on me (the "try-on" feature was pretty accurate) and I feel like they are of good quality. The best part, of course, is that I can now see at a distance, LOL. I would purchase from Zenni again."
"EXCELLENT AND FAST SHIPPING "
"My daughter ordered my first and second pair. I ordered my third pair and had no issues navigating the order form, that in itself is amazing as I usually have issues with ordering on line. Price is very reasonable for such a great product. The sight also has so many different selections and suggestions. they even tell you if the frame or lens is not fit for your face or eyes. Couldn't ask for more."
"I absolutely will order again in the future but now am prepared for how long product will take to arrive."
“Thank you for your review!”
"Great glasses at great prices! The glasses are well made and priced very cheaply! Tons of styles to choose from. You won’t find a better deal!!!"
"Definitely recommend. Never had a problem."
"Love the variety and the many options from Zenni. Very reasonably priced too. "
"Lens was scratched upon arrival."
“Thank you for your review. We are sorry to hear that your lenses had an issue upon arrival. At Zenni, we strive to provide an ordering experience that is second to none, and we regret that this was not the case for you. Our customer service team has already reached out via email to request a picture of the glasses, and we are here to assist you further. Please feel free to contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with any questions so we can better help you.”
"Tried to place an order including a promo code. When order came up for conformation it printed my prescription wrong. Contacted Zenni and they said to cancel the order and place a new one. Tried to do so and now my promo code was no longer valid. "
“Thank you for your review. We are sorry to hear about the issues you faced with your order and the promo code. That sounds really frustrating, and we understand how important it is to get everything right. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can check further and better help you.”
"I feel like my frame will be damaged if I use the conventional case."
“Thank you for your review and feedback, your feedback is essential as we're always looking for ways to grow and improve our products and shopping experience! ”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We're sorry to hear that you’re experiencing vision issues with both the prescription and tint of your glasses. We’d be happy to investigate this further and find a suitable resolution for you. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through the chat feature on our website, or on social media. Be sure to include your order number so we can assist you more effectively.”