"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Issues with the picture access to camera did not work. Because of postal strike still waiting for glasses. "
"Glasses are good except the nose pads."
“Thank you for your review. We’re sorry to hear if there was an issue with the nose pads. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’re here to assist you further.”
"Got my second pair yesterday! Wanted a new style. Arrived looking as expected and within 2 weeks!"
"It's always easy to use Zenni."
"Great! Zenni is a great company, good selection, easy website to use and outstanding prices and deals. Thanks!"
"Zenni is now my go to place. My glasses are cute, lightweight, and fit perfectly. "
"Noticed my order was going to be sent to an old address. Reached out immediately and the customer service rep was great they assured me the address was updated and my glasses would be sent to the correct address. I received a email confirmation they updated the mailing address and everything. However my glasses never arrived. I received an email that my glasses were delivered I’m assuming they were sent to the old address even though I was assured the mailing was updated. "
“Thank you for your review. We understand how disappointing it is to be assured that the address was updated, only for the glasses to be sent to the wrong location. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’ll look into this further and assist you in resolving the issue!”
"Great!!! Can’t wait to buy my next pair of glasses!"
"Your shipping and tracking is ridiculous. "
“Thank you for your review. We are truly sorry for the inconvenience you’ve experienced with shipping. We understand your frustration and are committed to making things right. The standard processing time for all orders is 7–14 business days, starting from the day the order is placed. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’ll be happy to look into this further!”
"repeat customer of the exact same frame / rx, just in case.
easy to order
shipped quick
good value"
"Ordering was easy. Large selection to choose from. Shipping was pretty quick. My glasses fit and the prescription is correct. "
"Very good experience and secu"
"Very knowledgeable and helpful people"
"Need to send shipment faster once glasses are made."
“Thank you for your review. The standard timeframe for all orders is 7–14 business days, starting from the day the order is placed. We appreciate you taking the time to provide feedback! Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media if you have any further questions. We would be happy to assist you.”
"a co worker told me about Zenni"
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We’re sorry to hear that these issues caused you inconvenience. We’d be happy to look into this further. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with any questions. We’re here to assist you further.”