"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Recommended by our HR dept, Zenni was simple to fill out the order, lots of styles to choose from, fantastic pricing, and quick to receive my custom-made tri-focals! Never has ordering glasses been this inexpensive or easy!"
"I was sent the wrong frames. I had initially assumed that this was my error but discovered that it was not when I went to order replacement glasses. The CSR that I spoke with to resolve was lovely but it would have been nice to have been offered a small upgrade given the error."
"All good. The glasses fit"
"No prescription lenses in glasses something went wrong."
“Thank you for your review. We are sorry to hear about this! Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
"My experience was easy and fast, no hiccups at all. It’s very easy to enter my prescription, choosing my style is harder. My glasses last as long as I need them to. Yeah Zenni"
"Happy with the glasses and service. "
"It’s great because they always get my orders done quickly "
"Bought two pairs today. Love them!"
"It was super easy to find a pair that I liked and got them sooner then expected. "
"Lots of options, easy to use the site, quick turn around. Very happy with my purchase. "
"Overall it was a positive experience, I had the issue resolved!"
"Easy to order and great selection to choose from. "
"Quick delivery. Customer response quickly addressed problem with order."
"I’m a happy new customer!!"
"Forget the mark up and sales dance and save money. Simple process and help tools to deliver a great pair of glasses "
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We’re sorry to hear that you received the wrong frames for your glasses. While it’s great to know that our customer service representative was lovely and helpful in resolving the issue, we sincerely appreciate your kind understanding regarding this matter. We’re here to help if there’s anything we can do to provide the service you deserve. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with any questions. We’re always happy to assist you!”