"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Was easier than I expected to get glasses done online. Zenni made the process easy. My glasses are better than what I had bought before. "
"Always happy with my order"
"You already asked this above "
"Already did, above in first box!"
“Thank you for your review!”
"I ordered lenses with coating - they are terrible "
“Thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see a refund has been issued, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"It was fun to explore the website and look at all of the frames. I really liked the ability to "try on" the glasses to see how they would fit and look - great feature on the website!"
"I purchased a pair of glasses to use with my computer at work. I love them so I set out to get another pair for everyday use. I ordered the wrong pair and Zenni made it very easy to return/cancel the order and I got to do another order. They arrived perfect and I will be back. Thank you"
"I'm usually happy with my purchase. But this time I paid for premium progressive lens but see no difference from my mid range previous purchase. "
“Thank you for your review. We’re sorry to hear that the glasses didn’t meet your expectations with the premium progressives. If you’d like to explore your return options, please contact us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’d be happy to assist you!”
"I will probably order again, in the new year, see how it goes until then."
“Thank you for your review! ”
"Quick shipping, great price"
"Great :). Highly recommended "
"Love my Zenni glasses. Your online support team was super helpful on thanksgiving day & they made it so easy to fill everything out online!"
"Keeps getting better and better. "
"Great overall experience and really easy to use. Shipping was a little long but not terrible. Glasses fit better than I expected and the price is amazing. Customer for life. "
"The price was incredibly reasonable and I am very satisfied. I’ll definitely buy from Zenni again. "
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We’re sorry to hear that you weren’t satisfied with your experience. Your feedback is invaluable to us, as we’re always striving to improve our products and shopping experience. If there’s anything we can do to assist you, please don’t hesitate to reach out via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We’re here to help!”