"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Great selection and price"
"Was pretty easy to imput the information from prescription. All thought some of the stuff was a little confusing. Once I figured out what to imput was easy. Think I did well for my first time."
"service and product perfect. Couldn’t ask for anything more. Thank you "
"No thanks, i am not one to give reviews."
"Love my new glasses. The look and the fit are great and the price for 2 pairs was less than what I was paying for one pair"
"Some Faux glasses were sent."
“Thank you for your review. We’re sorry for the inconvenience this has caused! Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number, and we’ll look further into this for you.”
"Ease in ordering-great glasses!
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"Very good service! I need a pair of glasses for me so I will order again :)"
"Too small for my face. Online tool made them appear bigger. "
“Thank you for your review. We are sorry to hear the glasses are too small. We recommend measuring a frame you have at home that fits well and ordering one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”
"Fast and efficient! Thank you again!"
"So far my experience has been very good. "
"Order was correct and on time."
"Very satisfied with the fit of the frames. However, my lenses shine pink in the light. Thought the tint was for something else, lol."
“Thank you for your review! It sounds like you may have ordered the new EyeQLenz™. The subtle pink iridescent sheen on your EyeQLenz™ is a unique characteristic of our advanced anti-infrared coating technology. If you are not happy with the glasses and would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
"Hope it retains the same standard"
"The shopping experience was okay but your shipping choices need more opens. I chose standard USPS, the item shipped from CA on the 4th and was suppose to deliver on the 12th. I just tracked it and it is still in Mobile Alabama 9 days later. USPS does not update their tracking information on a timely basis leaving customers hanging and not knowing when to truly expect their glasses"
“Thank you for your review. We are sorry to hear about the frustrating experience with shipping. We understand how disappointing it is to wait, especially without timely tracking updates. The standard time frame for all orders is 7–14 business days. If you haven't received the order within that time frame, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review! If there’s anything we can do to assist you, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’d be happy to help!”