"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Very good service! I need a pair of glasses for me so I will order again :)"
"Too small for my face. Online tool made them appear bigger. "
"Fast and efficient! Thank you again!"
"So far my experience has been very good. "
"Order was correct and on time."
"Very satisfied with the fit of the frames. However, my lenses shine pink in the light. Thought the tint was for something else, lol."
“Thank you for your review! It sounds like you may have ordered the new EyeQLenz™. The subtle pink iridescent sheen on your EyeQLenz™ is a unique characteristic of our advanced anti-infrared coating technology. If you are not happy with the glasses and would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
"Hope it retains the same standard"
"The shopping experience was okay but your shipping choices need more opens. I chose standard USPS, the item shipped from CA on the 4th and was suppose to deliver on the 12th. I just tracked it and it is still in Mobile Alabama 9 days later. USPS does not update their tracking information on a timely basis leaving customers hanging and not knowing when to truly expect their glasses"
“Thank you for your review. We are sorry to hear about the frustrating experience with shipping. We understand how disappointing it is to wait, especially without timely tracking updates. The standard time frame for all orders is 7–14 business days. If you haven't received the order within that time frame, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"Nothing but a great experience "
"The experience is worth it. The decrease in cost makes it a must. "
"Third times a charm. I’ve shopped Zenni before and I’m satisfied again."
"great selection, easy 'shopping' experience, affordable frames and lenses, and quick delivery! Very happy with my Zenni purchase! "
"Very Satisfied with products and customer service!!!"
"Awesome always, never had any issues "
"Great business model. I pressed the easy button."
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We are sorry to hear the glasses are too small. We recommend measuring a frame you have at home that fits well and ordering one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”