"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"It took a while before I "pulled the trigger" on my choice and worried about my DP and how the glasses will fit. I am pleased."
"All around professional and quality is great. "
"This was my first time ordering from Zenni. I'm always skeptical about online orders, especially from new websites, but this turned out to be a great experience. Thank you!"
"Easy to order. I love my new sunglasses! Fit and style are great! "
"Easy, fast, right price, no hassle."
"Ordering was easy with the online tools! First time ordering and I’ll be back"
"This is a great company. Been buying glasses for my whole family for years. All great experiences."
"easy to use and good selection"
"Easy selection of frames and great price"
"Very good up until now. My glasses are still sitting in a warehouse somewhere."
"As I said above, the website was a nightmare certainly more difficult than it was the last time I used it. Also, it seems to have taken a lot longer for the glasses to get here and they’re still not here so next time I need glasses, I may shop around a little bit, I do need sunglasses "
“Thank you for your review. We are sorry to see that there is trouble with the website, but we are glad you were able to get your order placed. Could you reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with more information on where you had trouble? We would be happy to hear your feedback on what went wrong so we can provide a better experience!”
"Bought a pair of safety glasses, liked them and bought a set of regular glasses. "
"I ordered two pairs of glasses. One for myself and one for my daughter. They are both perfect - correct fit and prescriptions! I had also called customer service before placing the order with a question and the representative was very knowledgeable and friendly. "
"I buy from zenni since 2017"
"I gave my prescription to Zenni, hoping that I would get different style glasses with the same prescription. Only they are not the same prescription and they feel like they cheaply made"
“Thank you for your review. We're sorry to hear if the glasses did not meet your expectations. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. The standard time frame for all orders is 7–14 business days. If you haven't received the order within that time frame, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”