"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Order arrived in good condition and as described."
"Can't say enough about good experience "
"Espectacular 100% recomendado"
"Great transaction
Easy transactions. Great experience. Amazing price especially for progressive lenses.
My 1st glasses did not fit quite right. I was able to easily exchange them for a different design. I am so in love with my new glasses! I even bought another pair in progressive sunglasses. So affordable and excellent customer service team. This was my 7th pair of Zenni glasses. I am a loyal customer and my optometrist knows it. She hopes her other customers do not find out how great and affordable Zenni is for glasses"
"My order was placed on May 22nd and still waiting"
"It was very easy to order. Loved it!"
"easy to order and will order again
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"I have ordered multiple pairs of glasses from Zenni. They are always easy to deal with with and exceed expectations.
"
"Ease of use, loved the specials offered and quality!"
"Really good! Definitely recommend to people. "
"I have not received my glasses. "
"The first order was correct but something went terribly wrong with my second order"
“I'm sorry to hear about the issues with your second order. Please contact our customer support team via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order details so we can assist you in resolving this issue promptly. Thank you for bringing this to our attention. ”
"Cute sunglasses, but definitely not the same prescription that I need"
“Thank you for your review. We are sorry to hear that you are not able to see with the glasses. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.”
"I now have 10 or so pairs of Zenni’s and those put together still cost less than the designer ones I lost on a street in California. The glasses are high quality and the service is great. "
"Very happy with the new glasses"
A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review. All orders do have a time frame of 7-14 business days, including both manufacturing and shipping. If for some reason your order has not arrived in that time frame, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.”