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Verified
5/5

2006-03-15

"Purchased a Kingwin AWC-1 Arctic Liquid Cooler System for the girlfriends computer and just as my first purchase from Zipzoom everything went great ! Easy brousing of site.. easy check out .. will order again in future ... The water cooler from Kingwin is great.. drops the cpu temp down from 98F ( using a heat sink and fan ) to 72F plus keep the motherboad cool to about 65 F constant ... Works great especially since I run AMD proccessors in the computers here at home. Never will go back to trusting a heatsink and fan for cooling ... "

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Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2006-03-14

"Everything went as hoped for. I am very disappointed that there is an *automatic* $10 fine for living in Alaska (the free shipping is negated by this *extra* fee). You only ship FedX to Alaska, which is 2nd Day only, and one of the most expensive ways to ship to Alaska. On the otherhand USPS is cheaper and usually much faster."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
N/A
Customer service being trustworthy
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Verified
5/5

2006-03-14

"Excellent experience. Product exactly as described, very fast processing and shippment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-03-14

"Perhaps the most notable downside of this company is its lack of empathy for its once established customers. Defective/DOA items are not met with free return and/or expedited replacement, but rather at the buyer's expense followed by many days of trial and tribulations. Pricing is often warm at best but is SERIOUSLY offset by the lack of phone and email support. Definitely would not do business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-03-14

"Received wrong item, not sure if it was my mistake or theres. I tried contacting them for 2 days with no luck, left a message, and still waiting for someone to get back to me. I did receive item on time. The item I purchased was valued at $41. Originally I was going to do a major purchase of $2400 with this company, i'm glad I didn't, instead I ended up buying my stuff at newegg. Sorry ZipZoomFly, will never buy from you guys again."

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Verified
5/5

2006-03-13

"I purchased a 19" Samsung LCD from ZipZoomFly and was extremely please through the whole process. Not only did they have the absolute lowest price, but they processed my order quickly and it came exactly when expected. I will definitely buy from them again!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Verified
5/5

2006-03-13

"Great store. I cannot tell you how happy I am with ZZF. The free 2-day fedex shipping is wonderful. Fedex is the ONLY carrier I will ever use, and the free 2 Day shipping just gives that little edge over Newegg. Zip Zoom Fly's prices are very competitive. I have never had any problems with ZZF, and I will be shopping there for as long as its around."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
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Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2006-03-13

"My software was shipped promptly and received as expected. I have placed multiple orders with ZZF and always been pleased with the results."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
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Verified
5/5

2006-03-13

"ZipZoomFly was great. No call required to release my shipment, email confirmations came quickly, when they said "in stock" they really meant "in stock". I would buy from them again. "

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Verified
1/5

2006-03-12

"Placed order and 12 hours later item priced dropped over 10%. Sent email to cancel order, they did not respond to email for over 48 hours later, of course after item had shipped and said all I could do was RMA item with a 15% restocking fee. BAD ZIPZOOMFLY, ONE SHOULD BE ABLE TO CANCEL A ORDER IF IT HAS NOT SHIPPED YET."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
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Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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Verified
5/5

2006-03-12

"My purchase of a Zen Vison 30 G Media Player through ZipZoom worked out very well. I will use them again.
Gordon Johnson
"

Detailed Review Benchmark + -
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Value the company offers
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
2/5

2006-03-12

"They offer great prices and good service (had to call to verify my address), but almost a week after I placed my order and PAID for two day shipping, my order data has only been transferred to FedEx. This meaning ZZF called to let them know they were going to have an order ready...sometime. Certainly not within the time limits I chose with ADDITIONAL CHARGES. Even with the disclaimer on their site of an additional day or two, I've passed that limit for my order to be shipped.

Fair price be damned, I wouldn't recommend this company. There are plenty of online retailers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
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Overall web site
Speed of web site
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Web site reliability

5/5

2006-03-11

"how can you shop somewhere else when zipzoomfly offers no sales tax and FREE 2-day SHIPPING? their prices are competitively marked with other online stores. i've ordered new computers, upgrades and other miscellaneous products from ZZF without a single problem. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-03-11

"Have purchased thousands of dollars through the years from here, always FAST shipping, good packaging, good tracking, A+"

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Verified
5/5

2006-03-10

"Wonderful service!! Great price and super fast shipping!!! Greatly reccomended"

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Is committed to quality products and services
Is trustworthy
Is consumer focused