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Verified
1/5

2006-02-24

"This is my first experience with this company and overall my experience has been extremely poor. Their inventory system claim to be instock, so I placed an order for a mp3 player. Four days later, I called, waited half an hour to speak with a customer representative who said it was on back order. The merchant didn't notified me that the product is backorder, so I end up waiting. Terrible inventory system, bad customer service and misleading business practices. I will not purchase from this company again."

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Verified
5/5

2006-02-24

"OK let me say first ZZF prices rock! Rigfht there with newegg and mwave. But it's thier killer service which making me write this review. I got a video card and it was fubar - thing is I did'nt open it till well after x-mas, and of course well after 30 days which is beyond thier RMA period - no problem i called - spoke with a super named Brain and he issued an RMA and sent me a new card. That's customer service! And that's what will keep me shopping there along with fantastic prices.

Oh and another thing ZZF always ships FEDEX and fast like same day and gets to my house next day! Better than going to a brick and mortor store and wasting gas and time.
"

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Verified
5/5

2006-02-24

"Heh.
I guess these guys going to get a lot of 'that old egg's' buisness now...They got mine!
2 day shipping for free seals the deal.
"

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Overall quality of the company
Pricing of products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Ease of ordering online
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5/5

2006-02-24

"Best Price, FREE 2-Day Express Mail, Shipped Same Day - Zip Zoom Has Found A Home In My FAVORITES Folder!!!!!!!! "

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Verified
5/5

2006-02-23

"Bought the item in the evening, and it shipped the next day - FedEx 2-day shipping for free! Great price, and I will definitely buy from them again."

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Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2006-02-23

"Great prices, service, and selection. I love using ZipZoomFly for online tech purchases!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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5/5

2006-02-23

"Excellent Order shipment notificaion. I plan on buying again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
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Verified
5/5

2006-02-23

"I recently placed my first order with ZIPZOOMFLY, but it won't be my last. My order arrived fast and I got it for about 20 bucks less than anywhere else. Fast shipping... Great products... Great prices!..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Verified
1/5

2006-02-22

"I would not recommend this store to anyone execpt to my enemies. They do not deliver as they say in the email correspondance. You are on hold for a very long time trying to get a problem fixed. Ended canceling the order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Value the company offers
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
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Being trustworthy
Being knowledgeable
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Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
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Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-22

"Quick shipping, love the free shipping deals. Easy to navigate site, wish they had customer reviews on items to help choose."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2006-02-22

"I have ordered in the past a Maxtor hard drive and a Creative X-Fi soundcard. The free fedex 2-day shipping is a welcome change from Newegg's recent switch to UPS 3-day. (which seems to always become 4-5 days!) Also, the prices are very competitive with newegg when you take into account shipping. This may be my new favorite tech store."

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5/5

2006-02-22

"No problems never before, I'm really satisfied with their service. No delays at all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
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Resolving problems
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Web site being easy to use
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Verified
5/5

2006-02-22

"Nice price and fast delivery for Epox board. It helps that I live just south of SV where they are located."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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N/A
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Verified
1/5

2006-02-22

"These guys screwed me over. They claimed item was in stock, charged me immediately, even sent me a Fedex tracking number. A week later, I called, waited half an hour to speak with a person who said it was on back order. "Nothing we can do." and put me on a message machine if I had any complaints. ZipZoomFly set me way back on a time critical item. Still unresolved."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-21

"AAAA++++ great to deal with, good products, good prices, and wow! two day FedX free shipping. I will buy from zipzoonfly again... thanks a bunch!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use