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Verified
5/5

2006-02-21

"The item was shipped 2nd day air! Packed very well. No glitches. Their price beat New Egg.com. Count me as a customer for my computer hardware needs."

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Overall quality of the company
Is committed to quality products and services
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Is easy to do business with
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Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Verified
1/5

2006-02-20

"HORRIBLE experience. ZipZoomFly shipped a large order with a packing list that claimed they shipped a $2000 Quadro FX-4500 video board, but it wasn't in the box. After an "investigation" and 2-week wait, they admitted that it was actually back-ordered (but they had already charged my cc for the board). After two more weeks, they said that they cannot get the board in stock, but now I'm having to fight them for a credit.

They don't answer their phones.
They charged me for product I didn't receive.
They're requesting that I repeatedly fax them copies of their packing list.
They hand me off from one operator to another

Now I have to file a claim with Visa to get my money back.

I have placed many orders with this store in the past and was happy, but now I will avoid them at all costs. You should too.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-02-20

"Order arrived in 5 days, not 2. New WD hard drive failed within 24 hours of installation. I've made 3 requests for replacement, and 15 days later, no response or acknowledgement. WILL NOT buy from ZipZoomFly again. VERY POOR customer service."

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Overall quality of the company
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Is consumer focused
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Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service resolving problems
Customer service making decisions on their own
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2006-02-19

"I have ordered from ZZF many times over the last couple of years and has always been a pleasant experience. Selection and pricing are excellent and shipping is very fast. RMA service is also very easy and painless. Use this company with confidence."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-19

"Excellent seller. Excellent prices, free 2 day fed-ex shipping is excellent. Will absolutely order from again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Being trustworthy
Being knowledgeable
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Being easy to reach
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KCK
Verified
5/5

2006-02-18

"Good price, quick shipping, product as expected. top marks!"

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5/5

2006-02-18

"Great store, fast shipping, the best! Ive been a customer for this store for a while now, never had a problem and shipping is fast. Overall five stars. Best part is that for almost every item you purchase theres a free shipping option, cant get better!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2006-02-18

"great! i got my merchandise in TWO DAYS this time. no hassles, no grief--wireless system even works!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
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Overall customer service
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Verified
5/5

2006-02-18

"Low prices and fast shipping. I just did not like that I could not pickup my package at the hub since it went through FedEx Home Delivery which uses 3rd party delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-02-18

"ZipZoomFly is a great place to shop, I give it High ratings. There is one thing I wish they would do and that is to have tech support. No biggy though!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges

Verified
5/5

2006-02-17

"Placed order and received everything on time. This wasn't the 1st time I've placed an order and it won't be the last either."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
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Is committed to quality products and services
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5/5

2006-02-17

"Always amazed at how good ZZF is.

Awesome prices that beat the egg, PLUS you get free shipping on most items.

"

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Verified
5/5

2006-02-17

"Very good information about products.Fast and easy order processing and shipment.Got e-mail with tracking number when order was shipped.
Would shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-02-17

"They were very quick. I paid with a money order and they shipped out my PSU the next day. Thanks!"

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Verified
4/5

2006-02-17

"Was a bit confused as to what I paid extra for called Home Delivery? figured it would be quicker than 6 days or I would not have paid extra for it because I had to place 2 seperate orders because of shipping rates - 5 items total- 4 were 2nd day ship no shipping charges - last iten was a case started with $15 plus change upgraded to Home Delivery??? for several dollars more will have to wait a week to get the case to start building??? Not Happy with that. other order # is Z3284845 shipped together as 5 items even though only 1 item was charged shipping(SUPPOSEDLY) the price was not the same as shipping in 2 seperate SHIPS???"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability