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5/5

2006-02-10

"Great site. Quick service. Ordered a camera from the site. Recieved an email 3 hours later saying that the item was already shipped out. I have used them many times in the past always a good experience. I have never had anything negative to say about Googlegear/ZipZoomFly. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Being trustworthy
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Overall web site
Web site reliability
Web site being easy to use
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Verified
4/5

2006-02-10

"I left a well known egg supplier because of their poor customer service. I have plaved several orders with ZipZoomFly and will see how it goes. Their prices are not that great but price is npot everything. Their orders out of the house is not that fast. Anyone can take an order, sell goods and make a profit and get it out the door in a few days. Everyone can do that. Its service when things go wrong that makes the difference and we are holding judgement until we have to use it.

Thank you Mr. ZipZoomFly
"

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Verified
4/5

2006-02-10

"The websites good, better layout would be great. I've ordered twice from zipzoomfly.com and their shipping is phenominal, that is if they can get your order correct. My first order went great, this order went bad, I ordered a CPU & a motherboard, when I got the package it was a CPU and a powersupply, someone who packed it transposed two numbers making my package wrong, and me default on a contract. getting any type of customer support was insane... the only thing I can say is order items seperately..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2006-02-10

"Very good site, with good information and good customer service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
N/A
Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-02-10

"Despite the great pricing, I am highly upset that one of the items I purchased dropped $8 in price the NEXT DAY. I called to ask them if I would be credited the difference since I had yet to receive my package but was immediately told no. As such, I will never again buy items from this vendor nor will any of my friends or family. I understand the variability of the computer hardware industry, but many other vendors do have some form of protection against this. This is very bad business practice! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Being easy to reach
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-09

"An easy to navigate site, plenty of selections to chose from and an easy check out. I had no problems with any step of my purchase and since prices are very close to newegg.com on some items and cheaper on others I'll start to order more from Zipzoomfly.com as shipping is a lot cheaper. Overall high marks for the company and repeat buisness from me."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
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Resolving problems
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Being knowledgeable
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Verified
5/5

2006-02-09

"Great prices, free 2nd day shipping. ZZF.com rocks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Resolving problems
N/A
Making decisions on their own
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Being easy to reach
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Overall web site
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Verified
5/5

2006-02-09

"As usual, everything went smoothly. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah. Blah Blah."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
5/5

2006-02-09

"i have bought from zipzoomfly in the past,and as always they go above the best in customer service. Plus 2nd. day Fedex lets see the others TOP that!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-09

"Fast shipping. Too bad it's in California, so I am being charged for tax. Their price is good also. "

Detailed Review Benchmark + -
Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
1/5

2006-02-09

"I was completely disapointed. Item that is out of stock is listed as in stock. They even said they had shipped to me. I checked my order to make sure it had said shipped and indeed it had said shipped. Called customer service and they told me they had send an email telling me it was out of stock. I never received that email, though I did recieve others letting me know my order had shipped. I can understnad mistakes but deceit is not acceptable."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-02-08

"Took 5 days to ship my order, even thought they sent an email saying it was shipped the day after order was placed. Never answered my email inquiring my order's progress. Spend five more dollars and shop else where."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
Being knowledgeable
N/A
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-02-08

"I will comment on this in the order that it happened:
1. The order went well. That is where this deal quites being good.
2. Order was placed on Sunday with two day shipping for free. It didn't ship till Wed, but it did arive in two days from that point.
3. $800 worth of parts was left on my step in plain view of street at xmas time and was removed. No signature was required, so Fedex left it.
4. Called zipzoomfly when the order showed delivered but no package on the step.
5. No luck with 8 calls as their customer service never answers, or CALLS BACK ON MESSAGES.
6. I email them with no luck either
7. Finally get ahold of them and they file a claim with Fedex on the 20th of December. Told to wait 2-3 weeks for response
8. After a month, no callback, so I again attempt to call them. Again it takes 8-10 calls to finally get someone.
9. Get claim number for Fedex claim, call fedex only to find out they opened a claim, but never sent details for reason of claim. Won't take it from me, so claim still sits with no results.
10. Call zzf back to inquire why claim is dormant. Told it will be taken care of.
11. That was a month ago. Two months have transpired and no action has been taken barring the charge on my credit card that is acruing interest. Have run out of patience with the non-existant customer service at zzf, so have intitiated a charge reversal with Chase Credit cards. Hopefully that will wake zzf up.

Stay away from ZZF. If your order goes wrong, their customer service will not give you the time of day once they have your money. I am also filing a claim with the better buisness buerea.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

5/5

2006-02-07

"I have ordered a hard drive from tham. Shipping was very fast!! Everything went excellent!
Very good prices,free shipping,what more can you ask for?
A+++
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-07

"Shipping was amazingly prompt and I got what I wanted at what I thought was a goot price, what more could you ask?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Customer service making decisions on their own
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Customer service resolving problems
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Overall web site
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Web site being easy to use
Speed of web site
Web site reliability