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Return/Replacement policy:
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Verified
5/5

2006-02-07

"Good purchase and pretty fast on the shipping and getting it to me. "

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Overall quality of the company
Is committed to quality products and services
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Is consumer focused
Is easy to do business with

5/5

2006-02-07

"I have purchased from this company about six years. They have great prices and quick shipping."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
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Verified
5/5

2006-02-07

"I continue to do business with ZipZoomFly due to their large product selection, aggressive pricing, and fast delivery. So far, no problems..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Overall customer service
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
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Verified
4/5

2006-02-06

"I ordered a hard drive from them because they were offering free second day air, so it ended up being the best value for me.

Previously, I had a good experience from them ordering a dvd-rw. So, I figured they were safe.

I haven't had a chance to test the hard drive yet, because I'm still waiting for the enclosure that I ordered from somewhere else. But I will say that I received the package on time, it was nicely shipped, and in the past have had no problems.

That being stated, I've never dealt with their customer service (and after reading the other reviews, hope to God I don't have to). I will edit my review if the hard drive does not work, something I will know by February 10, 2006.

"

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Overall quality of the company
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Verified
5/5

2006-02-06

"This is my 4th order with ZZF. All were efficiently processed, on time and as ordered. If they stock the item, they are my first choice for online ordering."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-02-06

"They are slipping. I used to recommend them without hesitation...until I had to deal with customer service. I am sad to say that I will never shop there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2006-02-06

"Buyer Beware!!! Worst customer service in the world!!! Shorted me parts and would not even do one thing about it. Kept telling me they would contact service rep. Never heard from them again. Even after phone calls. If you want to throw your money away this is the place to go. Back to Newegg for me!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-06

"As specified I got my order in exactly two days. I'm very satisfied and I will buy more at zipfly.."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
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Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Verified
5/5

2006-02-06

"Great service and good price. Received it on time. Easy site to navigate and shop."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Verified
5/5

2006-02-05

"Web site was ok. Ordering and checkout went smoothly. Had the best price I could find anywhere and then included a rebate! 2 Gb CF card for $99.00 net cost..no shipping charge...arrived two days later! Who could ask for more?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2006-02-04

"I have been extremely satisfied with every purchase Ive made through zipzoomfly. They have rated excellent on every important category. Price, free 2nd day shipping and the fast at getting my orders shipped. Its true you dont get a lot of time to cancel an order once placed but its because they are determined to get it out the door. Its up to you to know what you are ordering."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-02-04

"Good prices and great service. I hope their website would have better search capabilities (such as selecting only disks of a certain capacity), but that is not really a big problem."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-02-04

"I have ordered from ZipZoomFly several times in the past and have spent several hundred dollars with them. However on my last order I ordered a 7800 GTX not knowing that the ATI X1900XTX was already starting to ship. I logged into their site and tried to cancel my order within a couple of hours after first placing it. However, it almost immediatly went into a processing status so there was no way to cancel the order. And of course the video card is one of those new stupid 'we refuse to take it back' items. After reading the posts here with no response at all from ZipZoomFly in regard to customer complaints I would say they are going down hill fast as a fair and reliable dealer. I have tried like many here every way possible to contact them to cancel the order, but I have recived no response. I am now going to have to file a charge back through the credit card company and go that way. Unless they change there ways I would not suggest using them anymore. Really a shame as this company could have made another $150 off of me for a nicer card, but instead will get complaints, a charge back, and none of my future business. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2006-02-04

"Excelent service, shiping time, packaging, customer suport. A++++++ all around!!!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-02-04

"Awsome Seller. Super fast delivery. They should all be this good. ******************************"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused