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Return/Replacement policy:
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Verified
1/5

2006-02-04

"The order was not finalized, but my credit card was charged. There customer service is non existing. You can try it for yourself by calling 1 ***-***-****, but you will not get in touch with a live person, no matter when you call. Usually their mailbox is full, so you can not leave any message. If you are able to leave a message, expect about 8-10 hours to get a reply, if they reply. If you send an email, it takes about 3 days to get an answer. I have ordered from them for years, and never had much of a problem, but I have changed to a different store after this experience. If you deceide to purchase over the internet, call their customer service number before you place an order. If it is like Zipzoomfly, find another store!!!

Do not learn the hard way like I did.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
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Being easy to reach
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Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Speed of web site
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Web site being easy to use

Verified
5/5

2006-02-03

"It's the second time I buy flash memory from these guys, and they are very good. Their prices are the best, shipping is fast and often free (they use FedEx sedond day air for free shipping - wow!). No "confirmation" phone calls or "credit card verification" - I pay, they deliver the goods. Simple as that. Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Making decisions on their own
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Overall web site
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Verified
5/5

2006-02-03

"Easy purchase...Quick delivery. Will use again for my computer products."

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Is trustworthy

Verified
5/5

2006-02-03

"Zipzoomfly is one of the best if not the best online store I have used. Their site is easy to navagate with out going through pages and pages of things I'm not interested in. They were in contact with me EVERY step of the way. There were no hidden costs and what I order is what I recieved not like some other online stores that switch it to a cheaper product. My order arived FAST and when they said it would not three weeks later. I will do ALL my future business with Zipzoomfly and recomend it to all my friends."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
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Being knowledgeable
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Resolving problems
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Verified
1/5

2006-02-03

"STAY AWAY!!

If you have any questions or want to cancel your order you are out of luck. Absolutely ZERO customer service. I tried calling multiple times to cancel my order(within their "processing" phase which should be doable) but received no response. This is completely unacceptable. One time I couldn't even leave a message because their mailbox was full, it just hung up on me! They eventually railroaded me my order(took over a week), which I had to refuse and dispute on my charge. Now I have to fight with them about the 15% returns fee when I never even took possession of the products! I have been shopping online for years, and this is by far THE WORST E-TAILER I have ever run across...ever. Spend a few more bucks and go with NewEgg.com, it's worth it. They actually have customer service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
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Making decisions on their own
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Web site being easy to use

Verified
5/5

2006-02-03

"Great Store!! Lots of Choices and all extremely low priced!!Thanks Alot."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2006-02-03

"I WILL NEVER buy from this company again! Placed order on January 30th item was claimed to be in stock paid for overnight delivery, and it is now Febuarary 2nd and still has not shipped?!? I would recomend any other online store to buy from all of them can do better then this company in my opinion. Also good luck trying to actually contact these people. Took 8 tries for me to talk to a person and not a stupid voice mail system."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-02-03

"I ordered a Western Digital Caviar SE16 400 GB SATA hard drive. The order was shipped the next day via free fedex 2 day and received 2 days later! I thought the packaging the drive itself was in was pretty cool, looked like it kept the drive from being damaged better than just sitting in the peanuts like some companies do. Had no problems with the order process or drive itself. Seems like a great company and will look forward to doing business with them again! This drive was also slightly cheaper than the egg AND had free 2 day shipping! Excellent deal!"

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Overall quality of the company
Pricing of products and services
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Is trustworthy

Verified
5/5

2006-02-03

"Once again, Zipzoomfly comes through with flying colors. I could not be more happy with this company, and I constantly recommend them to anyone I know, who is looking to buy computer parts. Their prices blow even the stiffest competition out of the water, and if you can find a cheaper price anywhere else, I'd be really careful because you're probably buying a junk product or a refurbished one being sold as new. Zipzoomfly consistently sells high-quality components at near-unbelievable prices. I would not buy from anyone else, and I've searched far and wide!!! This company goes above and beyond; if you call, someone will actually answer the phone, unlike some other companies! And their super-fast, FREE shipping doesn't jack up the price like it would with any other company. They are extremely reliable, and have never even come close to disappointing me. Without a doubt, I will continue to purchase from this company for years to come. Keep up the good work Zipzoomfly!!! Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-02-02

"Fast service, Great prices, Quick ship and Great product and support! I will buy again from ZipZoomFly.com"

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Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2006-02-02

"I had a good experience here at zipzoomfly. I placed my order on a Sunday night, the next day I recieved a call from zzf to confirm that my mailing address was right (was different from billing address), and recieved my package on Wednesday. Everything was fine with my order, and products worked great. Thanks zipzoomfly for the good service and great prices on what I ordered."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Verified
1/5

2006-02-02

"I ordered a laptop and ZipZoomFly told me it had been shipped. Yet I called and they informed me they were out of stock and did not know when they were going to recieve more. I told them to cancell and give me my money back, and was informed it would take 5 buisness days. I was not satisfied with that but they did not care about me as the customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-02-02

"Repeat customer,and will buy again! Caught their prices beating out my usual site and decided to give them a try, couldn't have been more pleased! Quick shipping, good customer service, and best of all- unbeatable prices!! A+++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-02-02

"No problems, quick delivery, good price (better than local retail store)."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Verified
5/5

2006-02-02

"Excellent. very fast and professional online shop. I bought memory from them, which works very well. I can recommend this shop. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use