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Verified
5/5

2006-01-27

"As always, using ZipZoomFly and Fedex, my order arrived on time, and in good condition.
"

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Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Resolving problems
Being easy to reach
Being trustworthy
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Verified
5/5

2006-01-27

"Quick and easy to order. Arrived in two days as advertised. Unpacked, installed, and it worked perfectly. Was an excellent experience."

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Delivering products damage free
Delivering products on-time
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Being knowledgeable
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Overall web site
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Web site being easy to use

Verified
5/5

2006-01-26

"great doing business as a first time buyer through zipzoomfly.com. not only did i find a memory upgrade for my laptop at a considerably lower price, but also, they offered free 2nd day delivery on top of that. I assumed it would take a couple days before shipment, as I had ordered late in the evening, but I was surprised when I recieved an email the very next day indicating my package had been shipped."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-26

"extreamly fast shipping, very quick to process the order. I was very satisfied, I will use this retailer again."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Verified
1/5

2006-01-25

"Ordered 2GB of RAM, enticed by the "free 2nd day delivery" promise. However, the item has been listed as "packed" since Monday (Jan 23rd) and the status hasn't changed since then. My CC was charged on Friday (20th). Tried calling, but no answer, and message recorded claimed that the mailbox was full. Got no response from email either. They're also shipping to me within the same state (northern CA to southern CA). I received products from the east coast faster! Grrr! I won't buy from these guys again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Verified
1/5

2006-01-25

"This is the worst place I have ever dealt with. I ordered a part that had compatability issues in my system. I called to see if I could get it exchanged for another item of same value and they said no. The best they could do was charge 25% restocking fee. They dont care about thier customers at all. AVOID THIS PLACE!!!!!!!"

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Verified
1/5

2006-01-25

"I ordered a hard drive Friday, wanting two day shipping to get it here Tuesday or Wed at the latest because I'm leaving town Friday morning. I get a call Saturday asking for address confirmation by someone who could barely speak english. I was surprised it wasn't actually shipped yet, and I tried to tell her this, but she couldn't understand me. I was thinking to myself, it's okay, they have it confirmed now, they'll ship it that evening. Wrong. It ships Wednesday, too late for me. SLOW PROCESSING. I needed it quickly (specifying 2nd day), and I won't be ordering from them again."

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Verified
1/5

2006-01-25

"Their prices are quite good, and their shipping is quite fast as well. Only if you get a bad/faulty product or for any reason you need a RMA, you are screwed!! So, you are welcome to shop @ Zipzoomfly, but you better pray to get a problem-free product!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2006-01-25

"I brought two defective RAM sticks from them. They have horrible customer service. Their customer service is non-existence. I suggest that no one buy from this company in the future. They have poor ratings at pricegrabber also."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-25

" I purchased an OEM 400 GB Western Digital Caviar SE16 hard drive (model WD4000KD) and a standard 18" SATA cable necessary to hook up this OEM SATA hard drive from ZipZoomFly.com. The bottom line price for my order: $208.79. I was very impressed with ZipZoomFly--I got free Fedex 2-day shipping on both items, and both items were shipped in the same box. My order arrived very quickly, and was well packaged. The free Fedex 2-day shipping and the extremely low price ($8 lower than Newegg.com) were why I went with ZipZoomFly.com. This is my third order with this company, and I have been very pleased everytime, which is more than I can say for Newegg.com."

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5/5

2006-01-24

"Great prices and fast free two day air. The only place I buy all my computer hardware from."

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Pricing of products and services
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2006-01-24

"I ordered my processor at ZipZoomFly last year and it was sent very quickly and I've had no problems at all with the cpu. I just ordered a heatsink/fan from them. Other than the fact that I ordered it on a Friday, so it is taking a little while to get it, I am very pleased. ZipZoomFly is great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2006-01-24

"While I have been impressed with ZipZoomFly in the past, I was not too pleased with my most recent, $1000+ experience. I tend to order from "ZZF" instead of "N**egg" simply because of their Free 2nd Day FedEx shipping. Six of the seven items I recently ordered were advertised with this free shipping. One item was not advertised with this free shipping. During the checkout process, I was asked to select a method of shipping, a method I thought would apply to this seventh item ONLY, so I selected FedEx Ground. Well, my assumption was incorrect. When I received my tracking numbers, I realized that ALL items were shipped FedEx Ground. So, I feel as if I did not receive the level of service I thought I was paying for in regards to those six items. I also feel as if they were falsely advertised. Now I have to worry about my CPU and harddrive and motherboard bouncing around in a truck between California and Georgia instead of receiving swift, smooth airplane treatment. Whether I buy from ZZF again instead of NE remains to be seen."

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Is committed to quality products and services
Is consumer focused

Verified
1/5

2006-01-24

"I bought one of these:
https://www.zipzoomfly.com/jsp/ProductDetail.jsp?ProductCode=315274

Received this:
http://home.comcast.net/~gotnorice/IMG_0687.JPG

That cable would have cost $5-$10 at other places but I got conned into buying it because in their description it made it seem like it was the kind of cable I needed (rounded, for my particular case; this one simply won’t fit.). While I suppose they technically didn’t do anything legally wrong, I don’t appreciate the deception that is clearly intended to create business where it would not have otherwise existed. I bought this cable as a prelude to buying over $1000 worth of SCSI drives to put on it, and I was going to buy them at ZZF. Perhaps this is a sign.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A

Verified
5/5

2006-01-24

"Havnt Recieved it yet but The price was unbeatable. the next closest price @ newegg was 239.00 so when i need my parts from now on it will ne zipzoomfly!

Thanks Zipzoom

A NEw loyal Customer
Ric M. ( KRVSNET )
KRVS PRODUCTIONS
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use