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Verified
5/5

2006-06-24

"Ordered a compact flash card at great price. Item shipped within 24 hours, and it was on my doorstep two days later."

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Verified
5/5

2006-06-23

"I ordered a Canon EOS 350D camera kit from ZipZoomFly. I chose to order it from ZipZoomFly because they had a better price than most other merchants, and I've always had excellent experiences with ZipZoomFly.

My order arrived quickly a few days after I ordered it. The camera was packed well and arrived in excellent condition.

There was one minor issue with my order. I received an e-mail from ZipZoomFly asking me to contact them before my order would ship. They wanted to verify my address. I had to call them twice and wait on hold awhile before I was able to speak with a person able to resolve the issue. I believe they attempted to call me before sending me the e-mail asking me to call, but I was not available to take the call. This was the first problem I've ever had with a ZipZoomFly order.

Overall, I am very satisfied with ZipZoomFly, and I would highly recommend them!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Overall web site
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Web site being easy to use

Verified
1/5

2006-06-22

"I've used this site in the past for personal purchases and never had a problem. My current order fraudulently indicates that it has shipped when customer service confirmed that it has not shipped. They even provided me a tracking number which Fed-Ex has no knowledge of. My credit card has already been charged for this purchase. Customer service says that the item went out of stock between when I placed the order and it was filled. The web site still indicates that the item is in stock. This is fraudulent behavior. I will be cancelling my order, desputing the credit card charges, and will never use this site for purchases of any kind."

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5/5

2006-06-22

"Easy to navigate website, fast shipping .. I WILL order from this company again. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Overall customer service
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Customer service being trustworthy
Customer service resolving problems
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Customer service being easy to reach
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-06-21

"Great prices, fast shipping. No problems in the past or with this order. Easy to use web site and checkout process. 1 of my top preferred web vendors."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-06-21

"Very quick and efficeint but phone support is limited"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Overall web site
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Verified
1/5

2006-06-20

"BAD SELLER...DO NOT BUY FROM!!!!! They left a $200 HDD on my doorstep and did not require a signature?!? This is nowhere in their TOS and they refused to cover it under their shipper's insurance. Bad cust. service...never had this kind of problem with Newegg."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2006-06-20

"Shipped merchadise only after I emailed a cancel request, have no phone support (answering machine). Will not buy from them again.
"

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Is trustworthy
N/A

Verified
5/5

2006-06-20

"ZipZoomFly is a wonderful company. They have everything you ever need at the best prices. Wide selection + Great prices + Quick (and free) shipping = Happy customer. The best website I have found for computer parts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-06-20

"this was the 6th time i've ordered from ZZF. they always process orders by the following day and the free shipping is a nice bonus (though 2nd day fedex used to be free, now it costs $2 more). i always recommend ZZF to my friends.

having read some of the negative reviews below, i'm a little surprised as i've never had a bad experience with ZZF. i've always found the order processing and tracking to be completely reliable and easy to use.

"

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Overall quality of the company
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Is consumer focused

Verified
1/5

2006-06-20

"Web site said parts were in stock, when they weren't. Order was shipped short but status showed all parts shipped. Customer service lied about giving a shipping refund, when the parts would be available and what type of shipping was used. They are either inept or deceitful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-06-20

"Very satisfied with my order and how smooth the process went. Fast service and at a good price. I will be sure to checks with this site before the others."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
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Verified
1/5

2006-06-17

"Coupon issue, specific to to ZipZoomFly. This is a Vendor's coupon, but ONLY for purchase from this specific vendor.

Item purchased AFTER hours, that was supposed to be invoiced the next open business day. MONDAY.

Coupon good only on MONDAY, yet recorded as Friday (after hours) invalidating rebate claim.

Monday notified of issue, disclaimed, and item invoiced/billed and shipped on Monday WITH no rebate. Invoiced at $110, with rebate denial, yet NewEgg has the same item with no rebate, $20 cheaper s/h included. This is a 14% overbilling due to questionable marketing scheme.

-= Chris ß =-
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
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5/5

2006-06-16

"Best price (same as newwgg but with free ship and no tax). Shipped same day just to make sure I would get my memory before the weekend! AWESOME SERVICE."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-06-15

"ZipZoomFly is absolutely super to deal with. Easy to find what you want and their communication and prompt shipping can't be beat. Items arrived even sooner than I expected and they gave me info to check on the shipping progress. ZZF is the best! "

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A