"Was looking for Silly Bandz but stumbled on this website with the generic bands with great prices so I bought a bunch. Very happy with selection and my kids don't know the difference. They're just as excited to get these bands! With their enthusiasm, I might have to return to the same website to buy more bands quite soon! Yes, I would definitely buy from Zymetrical again!"
"Less than a week before a friends 70th birthday I was hit by a sudden flash of inspiration. I found Zymetrical with a google search and soon 70 ping pong balls were on their way arriving in plenty of time to be numbered and wrapped in a bottomless box. Thanks to your prompt shipping, his 70th will be a birthday my friend will never forget!"
"Yow!! Ordered a gross of pingpong balls on or about October 16, 2010. By October 21, 2010, i had received the shipment! YAY! Great, painless transaction and super service! AND super fast shipping. Again -- YAY!!"
"Order process was easy, merchandise arrived promptly and in good order. "
"I was totally impressed with how fast the order shipped. Their website was very easy to navigate. One item ordered was out of stock and Zymetrical sent me an email with a second option. I am very impressed with their professionalism."
"After making my order on 10/13 evening, I checked reseller-ratings (i know, wrong order) and I got nervous reading the reviews here. But order went very smoothly despite my own mistake.
I put the wrong state on both my billing/shipping address. So I emailed the company right away to let them know. They emailed back 10/14 morning saying they had made the correction. Got a tracking number 10 minutes later. And got the package a few days later on 10/16. Was surprised and happy. "
"I figured I'd offer a newer review of these guys since most of these are rather old. My order was only one item, 40 of the same type of rubber snakes. They arrived quickly and the order was accurate. While not a particularly challenging order, I figured I'd offer a positive review. VEry happy with my order."
"I ordered a small package or gags as a test run from this company to see how well things would go with them. I received a response to my purchase right away and an email claiming they were shipping my order the next morning.Via UPS. The UPS site sat saying the billing information had been sent. But there was never any update.
On the 21st of May I wrote Zymetrical:
I received an emailed on the 9th indicating my items had been shipped on Friday the 9th of May. Meaning 8 business days and 12 total days have passed since my order was shipped. The UPS tracking site doesn't provide any helpful information regarding my order. The status is only listed as "Billing Information Received". This seems a bit outside the 4 to 6 days of expected wait time that you website lists for deliveries to Minnesota. Can you please check into our order?
The prices at your web site are outstanding but with this ship time I highly
doubt we will be using your service again.
Thank you."
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The respond from Zymetrical you ask?:
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It appears your order was never picked up by Ups and was lost in our warehouse. We apologize deeply for this inconvenience. Your order will be
shipping out today. Thank you.
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The package was due to arrive yesterday (May 28th) but according to UPS toe address information was incorrect. My information was correct and can be verified as correct from my tracking page on the Zymetrical page.
My Email to Zemetrical this morning:
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Now the UPS website is stating
05/28/2008 7:57 P.M. THE RECEIVER HAS MOVED. UPS ATTEMPTING TO LOCATE
RECEIVER TO COMPLETE DELIVERY, NO DELIVERY WAS MADE / THE ADDRESS HAS BEEN
CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
Was there an error in the address that was provided by you to UPS? The
address I provided your website was correct.
We're now at 20 plus days for this order.
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And the response:
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You need to call UPS. 1800PICKUPS
If there is a problem with this package there is nothing we can do as it is
no longer in our hands. Thank you.
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So not only did they lose my order, fail to follow up on it's shipment, LOSE IT but now they provided UPS with the incorrect shipping information making me wait even longer for an already late package,
Absolute worst online company out there. As a bulk supplier we will NOT be doing business with this company on any level again."
"Just to report a proper experience. Ordered 2 items, hipped next day, received via USPS 3 days. 1 item was a substitute for an out-of-stock items. E-mail customer service that it was not acceptable and received a prompt credit to my credit card foe the price. Everything was well-handled and promptly. Very satisfied with experience-will do again."
"I thought this company was great the first time i used them, but the second time i placed an order from them, was a mess. I got the confimation email within seconds of placing and order, but never got a shipment notice. After a 4 days, i sent them and email, they did not respond. A few more days past, so instead of sending an email i called them (they did NOT pick up) After 2 weeks, i sent a complaint to the Better Business Bureau. After about 8 days, zymetrical contacted me via email, and said that they could ship out the items or give me a full refund. I got my money back, but i will NEVER buy from them again!
FORGET SOME OF THE DETAILS? YOU NEVER SENT ME MY ORDER! EVERY EMAIL I SENT, I GOT NO REPLY (UNTILL I FILED A COMPLAINT WITH THE BBB!!!) BAD COMPANY, ACTS LIKE THEY ARE 5 YEARS OLD!"
"Great transaction, everything went smoothly. Got order confirmation within seconds and item was shipped within a few business days."
"Wow, all I can say is I had a great experience with Zymetrical. I don't usually talk about what I actually order, but I will here. First, the history. My nephew showed up with a fake ball point pen that he got on vacation that shocks the user when they press the plunger. It seemed like a perfect gift for my daughter and some of my friends. I did a web search for shock pen and checked out the results. Zymetrical was by far the least expensive. I ended up buying a few of the pens and some other items. The box came in the mail today, five days after the order. Everything I ordered was included. I only tested one pen (others to be given away in the blister packs) and it worked Great. It's very jaring. I hope I got enough."
"Very unhappy customer due to unprofessional services from Zymetrical. 2 orders in a row, both shipped with missing items! (do they even read the invoices?!) First order, seller sent the missing one after 3 weeks. Second order, never receive the rest of items! Said wait a few weeks, now has been more than a month. Seller stopped replying to email as well, which by now is not surprising to me.
Price is good, shipping seems to be fast but what is the point when you dont get the items! Will not come back again. Have tried other with similar products and way better service.
Regarding the seller's response: about the 2nd order, the seller did indeed replied to my first email about reshipping the missing items. However, I also sent them another email 3 weeks later saying that I haven't got the items. That was the 3rd email from me to help them rectify their problem (2 similar problems with 2 orders!!). So what can I say when they claim they never received that 3rd email! As the matter of fact, as of today, I haven't received those missing items of the 2nd order.
And a simple question for the seller: what kind of business is that when 2 orders IN A ROW were both packaged and shipped without having all the items? Would the customers be willing to go through all the hassle of emailling, waiting, reshipping or returning even for the full refund? I am personally not.
Reading other reviews, we can clearly see that this type of problem (missing items in the shipment) happens quite frequently with this seller. And I wonder why."
"The merchant's reply to my posting was not accurate. I never received an offer of free shipping, nor were the emails they sent me regarding the error they made polite, timely nor accurate. Beware."
"This site offers a wide range of pranks and gag gifts at great prices. I submitted an order of 25 items, but when I received my shipment 7 of the item were missing, 1 item was broken, and 1 was not as I had requested it. When I wrote to tell them of the problem, I was sent a reply that make it clear that they did not believe me although they said they would refund my money for the missing items. I want the items! They were for a Halloween party."