"Mel (?) was able to expedite my service request (broken AC under service contract) versus online, reducing the response time to 3 days down from 7 days. And Mel was just super to talk with."

"the length of time to connect to an operator/representative to far too long"

"I prefer the website to schedule an appointment for air conditioning service. However, when I saw there was nothing available for a week. The website indicated that I could call to obtain an earlier date. When I called, I received an appointment for 3 days later vs the week indicated on the website. Great experience. "

"You’re way too slow. I called another company and they came that day. Your first slot was 3 days away! Plus their service fee was only $85, and yours $95."

"This was my first time dealing with BGE. The call center automated decision tree was easy enough to navigate, however, the wait time to actually speak with a human was too long. I was about to give up and call a competitor when somebody finally picked up the phone. The person who answered was competent."

"I will be canceling my contract with you when it runs out, I use to like the company very much but I called and had an AC problem and couldn’t get a technician out to help for nearly a week with 90 degree temperatures with 80% humidity and a spouse with medical condition that’s on file with you is totally uncalled for."

"Terrible. My AC is not fixed. I haven’t been able to speak to anyone about what needs to be done and no one could tell me what exactly the warranty covers."

"The supervisor respond is good after I have an issue with the first Tech who diagnose the range is not working and he replace an ignitor for oven and boiler and about a month the oven is malfunction again they going to charge me again but this problem is relate to oven not working in the first place then the tech let me talk to supervisor the problem solve they will replace the comp control panel no labor charge but I have to pay for the part plus 15% off the issue is the first tech first diagnose said it difference problem and I 'm disagree and they will charge me again for the same problem the second tech ask me if the first one see the SEC signal on the panel I said I have no idea and don't remember and I not a tech that 's why I call you guy for help the first tech he 's not gonna accept that he is misdiagnose I already pay for the first visit about $226.00 I hope when they replace the panel part I will have no problem with this oven again Finger cross and I Thank you everybody"

"Good, quick, courteous, and professional."

"Rep very good. I am angry but she handled it well and did reduce the time from two weeks one week but still too long. Washing machine full of water! Tenant complaining and I worried about water damage"

"Courteous, thorough and expedient"

"The service representative was very cordial and knowledgeable."

"Overall service was great just wish there were more Representatives like you understand the customer needs thank you"

"Phone service great....length of time between call and service date at my home...too long!Need technicians...who can wait to have their dryer fixed for 2 weeks when you have a large family!"

"99.9% of the time service is excellent! there was only an issue the one time getting an appointment! the technicians have always been excellent and arrive timely and are always courteous!"