"After being on the phone for an hour trying to get a plumber for my leaking kitchen sink I was told the service center would call me back that evening and they never did. I had to call again the next morning and had to wait two days for the plumber to fix the problem. I have already cancelled my appliance contract with BGE Home for the very same reason and may soon cancel my plumbing contract with you. I am very dissatisfied with your service."

"They always say they put instructions in the NOTES, but then deny they are there or are incorrect. It is unreasonable to have individuals wait for 10 hours at their home for service; much narrower windows or alert calls: eg call 30-45 minutes before arriving should be the protocol"

"Waiting for technician to come and address my problem."

"Everyone with whom I interacted was wonderful - sales + field representatives alike. Actual quote for work was modest value for the estimated costs. Results is I did not do business with BGE Home.Also, you asked me to volunteer to take survey. Survey instrument required me to answer some questions I might not have wanted to answer. Answering questions should be as voluntary as agreeing to take the survey."

"Good experience. The representative on Monday afternoon when I called - resolved the issue with the wrong address and the listing that I was not a BGE policy holder in the system. She was very efficient and spot-on in the resolve. Much appreciated."

"From the phone call to the service tech...I was really impressed! Way to go BGE!"

"On-line appointment first available appointment was two weeks away. By phone, only three day wait."

"Phone center is excellent."

"very good service great tech."

"I have been with BGE HOME for many years and that should say it all. :-)"

"very cordial and understanding"

"My appointment was set up easily."

"The representative took the time to explain what policy I do have with BGE Home. In order to get the policy I needed, I will have to service the electrical problem first since it is recorded on your system. I greatly appreciated that very much."

"She was friendly, seemed to genuinely care for my needs and tried to schedule me in ASAP. She seemed to be concerned that it would take so long for a technician to get to us. Her caring and doing the best she could made me more understanding."

"Poor - I have a mechanical emergency and she could have cared less. I am sitting here in the heat."