"Was a little leery at first buying a refurbished item which I normally don't do. I was truly surprised and thrilled with this modem. It works great, was easy to set up and most of all got away from paying rent to Optimum. Folks, do yourself a favor, go to www.buyyourownmodem.com and save money."
"Although I wasn't aware this is a refurbished modem (didn't read to the bottom), it is working fine and we're pleased."
"I am very happy with my new Technicolor C2000T Modem Router. Thank you, Don’tleaseyour modem!"
"Bought a Arris TM1602 to upgrade the internet plan (upto 400Mbps) for 50% of the manufacturer price. It has worked very effectively since. Thank you"
" I was sent a modem that I paid for. I contacted Comcast to activate modem. Comcast would not activate unit because they told me it may be stolen and they do not activate stolen modems.
After contacting company they sent me court documents telling me that Comcast has to activate the modem. After 4 hours on the phone and going to a Comcast store, they would not activate the modem. Their policy is not to activate units that are stolen.
After contacting the seller I requested either another unit or my money back. They sent me an email with a return address. I contacted them 2 weeks after I know they received the unit back. I was emailed back that they did not receive the unit. Fortunately I paid for the signature required.
I finally had to contact my credit card company to get my money back. One month later I received an email from my credit card company telling me that buyyourownmodem.com is saying they never received the unit. I was able to provide my credit card company a tracking number, date delivered and who signed for it. Finally received my money back (less return shipping).
My suggestion is: BUYER BEWARE. "
"Great modem at a good price. Didn't know I could buy my own modem and not rent from my cable company.
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"I just tested the speed throughout my house and it is the same as with the leased modem. I am pleased.
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"Replaced my rented modem with the same model for less than a years rental fees. Installation was nearly plug and play with my laptop connected directly to the replacement modem, taking about 10-15 minutes to walk through the Xfinity set up, it even automatically reset my WiFi network user name and password so I didn’t have to log in all of our electronics!"
"NOTE: Take pictures of all the data stickers on your modem before installing it. You’ll need to call Xfinity and get them to remove the old info and add your new modem. Be patient - they take a while to do this even though it should be simple."
"Purchased a refurbished Verizon FIOS G-1100 modem/router for Verizon FIOS service. Modem started dropping connection on a daily basis after 6 months. They will exchange, but not refund. Tech support only thru e-mail, not phone. Tech support e-mails were one to two sentence responses and not helpful. That will usually not cut it when you are having modem/router issues. And Verizon will not support issues with the modem either. So if the modem goes bad, you are dead in the water when you buy from these guys. I bought a new one from Verizon and now know I will at least get phone tech support. These guys ripped me off."
“Very sorry to hear that you are having problems but I must say we are quite shocked at your accusations. Allow us to fulfill the context as you purchased a modem from us OVER 6 MONTHS AGO and stated that you are now having wifi trouble which could be a number of things besides the modem. Nonetheless, we back up our customers with a 1 YEAR EXTENDED WARRANTY and so you can't lose money from us as you paid $70 for this item which Verizon currently sells for $200 and 6 months later you come back to us and we say we have your back and will issue you a replacement and you smear us?! Had you purchased this on Amazon or Ebay or most any other vendor then good luck getting any help as their policy is 60-90 days standard but luckily you bought it from us and so we said we would be willing to issue you a replacement and somehow we end up with a 1 star. If you rented this unit from Verizon then it would cost you $10/month or $120/yr of which you only paid $70 from us with a 1 yr warranty and so we design our warranty so that our customers can't lose! So it is all relative as yes you if pay us $200 for one like you did from Verizon then sure we would be happy to make an exception and give you phone support, but otherwise you have to call your provider for activation so calling us doesn't do you much good naturally but we do provide helpful troubleshooting tips and links via email as this is much easier then reading the user guide or spelling out a link for you over the phone. We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so someone like you can send it back for a replacement if needed is wrong then we don't want to be right and we will just have to turn our cheek and take your cheap shot 1 star review.”
"When I received the modem I immediately called COMCAST. It took about 45 minutes, but the rep guided me to the end. Very easy to install."
"Installation wiring was easy. Optimum took a while to get modem on line. All is fine.
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"I had a little issue (with CenturyLink) setting this up, but all is well now and the modem works fine, at a significant savings compared to buying the $100 one from CenturyLink."
"I highly recommend this company."
"The router was as advertised. I received it promptly in excellent condition and installed it and it is working flawlessly at half the cost if I would have purchased it directly from Verizon. Thanks for being there when I needed you.
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A rep from buyyourownmodem.com, aakoch44, has responded:
“We take this accusation VERY SERIOUSLY and have investigated the matter and found that the part number that the customer received as was provided by him via a picture does not match that of the part number that his provider and so it is not possible for this item to have ever been stolen from them. Unfortunately providers have been caught by the FCC doing this and recently Comcast was issued a 2.5 million dollar fine for charging customers for their own equipment. We have asked the customer for a signed document from Comcast validating such a claim and a name and phone number for the customers provider so we could try and contact them but the customer has failed to provided any valid documentation from his provider for such a claim and is not publicly accusing us a committing a crime of which we have issued him a notice of the severity of this kind of libel when there is nothing to support such but hearsay. We have over 96% positive feedback on Ebay and Amazon as a Powerseller and over 3000+ positive reviews on our website and even have a higher star rating on the BBB then the BBB has themselves so I can assure you we take such matters very seriously but will protect ourselves when necessary from libel and other slanderous falsehoods backed by competitors fed to consumers in a conflict of interest. The link below shows the government action taken by the FCC regarding their dishonesty when it comes to customer equipment of which they were fined.
https://apps.fcc.gov/edocs_public/attachmatch/DOC-341621A1.pdf”