"Very great customer service and customer friendly excellents."
"Didn’t see shipping till order was placed "
"This team member that help me today was courteous and kind very knowledgeable on the parts that I needed detailed "
“Hi,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Everything is good ...Everything I need is here and low prices "
“Hi,
Thank you for giving us a 5-star rating. We at CarParts.com were thrilled to know you were satisfied with the part ordered. We hope to do more business with you.
Kind regards,
Josely M.
Customer Advocate Team”
"The employee was very helpful and patient as he had to call me back (3) times to complete the order because of my lack of computer skills; he would start again where I made a mistake and further explain how to finish the order. Without his continued help I would not have been successful.
Thanks!! Mike "
“Hi Reviewer2074100510,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"Very good. Very professional and knowledgeable "
“Hi Reviewer4078108539,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Thank you,
CarParts Team”
"I ordered a 12 piece leaf spring and shackle bushing kit. But I received a 6 piece bushing kit. Customer service was pleasant to work with. They gave me a $10 discount on the product!"
“Hi Trevor,
Thank you for updating your review and we're happy to know that we were able to give you a better experience on how you were assisted. We wish you safe travels and look forward to doing business with you again soon!
Thank you,
CarParts Team
”
"Very fast and great prices what better can you ask for."
“Hi Reviewer1385766536,
We are incredibly grateful that you took the time to share your feedback with CarParts.com - Right Parts. Right Now. . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"She was very helpful and gave a discount! "
“Hi Reviewer1385766536,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Car parts.com saved me time and money I will share about car parts.com with everyone thank you "
“Hi Reviewer3363991957,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
CarParts Team”
"Good price, prompt shipping, great looking replacement part "
“Hi,
We appreciate your time and feedback. It’s great to hear that you found exactly what you were looking for at CarParts.com. We hope you have a safe journey and look forward to serving you again soon!
Kind regards,
Ely M.
Customer Advocate Team”
"Parts fit perfect. Will order in future again. "
“Hi Reviewer1227312538,
Thank you so much for providing us with feedback about your most recent purchase with Carparts.com
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Norylin T.
Customer Advocate Team”
"They didn’t send the seals with the pump like it said in the description"
“Hi,
I hope this email finds you well. I am writing to offer my heartfelt apologies for the inconvenience and disappointment you experienced with the Power Steering Pump you received from us. Please allow me to express my deepest regrets for any frustration and inconvenience caused by this unfortunate situation.
We take great pride in delivering products/services of the highest quality, and it is deeply concerning to learn that we fell short of your expectations. We understand how crucial it is to receive top-notch products and exceptional service, and we are truly sorry that we let you down on this occasion.
We sent you an email today. Please reply to the email so we can further assist you.
Thank you,
Shen
Customer Advocate Team”
"I accidentally ordered rhe wrong part. Joy helped me get that all cleared up. THANKS! The parts team was awesome in helping me find the correct part. Really "
“Hi Reviewer1796593839,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback and we are glad that we were able to turn things around. We hope to do business with you again soon.
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"I order a product late Saturday night, but then tried to cancel my order but site had no option. So I thought doing a return request would be the same since I just put in the order and thought you guys would see the return and cancel the order. I guess not. I messaged you guys Sunday afternoon, and customer service said it’s too late to cancel. This is ridiculous and make the whole online service terrible. How do you guys not have a cancel order process online? It’s 2023, canceling an order should be as easy has pressing a button. Now customer service is saying I will lose out on $17 for shipping because I could cancel my order in time. "
“Hi Tuan,
This is Anthony, the Customer Advocate you spoke with. Like what we discussed over the phone. A return was issued and further details will be sent through email.
Working with you,
Anthony C.
Customer Advocate”
"I specifically ordered left-handed and right-handed side fender liners and they are the wrong car make you sent the wrong ones "
“Hi Samuel,
Thank you for sharing a review about the Fender Liner. We sincerely apologize for the inconvenience caused by the wrong parts.
We would like to get more details about your feedback and work with you in resolving the issue. Can you tell us with more details of what is wrong with the parts? We sent you an email. Feel free to reply for immediate assistance.
Working with you,
Rose R.
Customer Advocate Team
”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Patrick,
Thank you for sharing a review about the shipping cost on your order.
The shipping cost is calculated based on customer shipping state, depends on the weight, dimension of the part being ordered, and the courier being used. With this, the website shipping total is being updated once you proceed to check out and input your delivery address. I hope this clear your concern.
We have sent you an email to further assist you. Do not hesitate to reply for further assistance.
Working with you,
Rose R.
Customer Advocate Team”