"Very great customer service and customer friendly excellents."
"just ordered a part and the gentleman was very knowledgeable and helpful. "
"Never a problem with my orders. The sales staff is always helpful to make purchases with NO hassle and with courtesy. And to top it off the prices and quality are excellent"
“Hi Reviewer1399023753,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"
Navigating the website was easy, if they fit all is good."
“Hi Reviewer3485777255,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Called in to get some answers on the installation of the parts I ordered- no one had a clue was transferred 4 times and then they gave me a number for the installation service - when I started to describe the question they transferred me to a post call survey and then it hung up. Called that number back and they said I had to talk to the guy who hung up the previous call and that he was calling me right back. Needless to say no call back. Dont expect any support from these guys...."
“Hi Reviewer1410486948,
Thank you for reaching out to us and bringing this to our attention.
We are sorry to hear that you haven't been assisted yet with your concern. We will definitely look into what happened with your previous calls to us. I sent you an email to assist you further on your concern.
We would appreciate it if you can reply to the email. We look forward to your response.
Thank you,
Norylin T.
Customer Advocate Team”
"Ordering from this company was a regrettable decision. The package arrived in a deplorable state, ripped apart and clumsily sealed with packaging tape. The inside was devoid of any protective packing, causing the contents to jostle around and get damaged by the front bumper I had ordered. Adding to the frustration, the electric fan I needed was entirely missing. This experience was a total letdown. For those seeking an alternative to Amazon for parts, I advise continuing your search.
Update 12/4/2023- Customer support straightened everything out, refunded me for the part that broke, communicated that the part that I was missing was sent in a different package but that it was delayed. So while there my be some areas of opportunities as far as the logistics, the price is right and the customer support has authority to handle these problems without placing me on a daisy chain of holds. Go for it, order the part. "
“
Hi Justin,
Thank you for sharing a review. We sincerely apologize for any inconvenience this has caused you. We have already made some improvements in terms of packaging quality before the order ships out, but it looks like we still have a room for improvement. We will relay you feedback to our Shipping Department so we can improve our service further.
Based on our records, you have been assisted already by one of our Chat Customer Service Representatives today and straightened things out.
Please do not hesitate to reach out to us if you need further assistance.
Working with you,
Rose R.
Customer Advocate Team
”
"I have done business with this company several times. I have always been satisfied with their service and the quality of their parts. I would recommend them to anyone.
"
“Hi,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Kind regards,
Josely M.
Customer Advocate Team”
"Vary helpful. Thank you so much "
“Hi Reviewer1175403521,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Their website was very user friendly and had the genuine oem replacement part in stock for my vehicle. If shipping and part integrity are the same as the shopping experience, I’ve got it made. "
“Hi Reviewer3458457474,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
”
"I’ve researched these replacements in a lot of different places car parts beat everyone hands down I appreciate it "
“Hi Reviewer4073007066,
Thank you for leaving a 5-star rating review. The team here at CarParts.com is thrilled to hear such good feedback. We hope to be doing business with you again soon.
Regards,
Rose R.
Customer Advocate Team
”
"Awesome customer service."
“Hi Reviewer1790114907
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"simply horrible what a big waist of time !
"
“Hi Polorasiak,
Thank you for sharing your feedback with us. We apologize for the inconvenience we caused you. It's never in our best intention to cause you or any of our customers to any trouble. We tried to pull up your order, however, the one on this review is invalid.
To assist you further please provide us with your order number through the direct message option.
We look forward to your response.
Kind regards,
Josely M.
Customer Advocate Team”
"Cant beat the ease of ordering on this site. Quality parts at great prices. "
“Hi CrazyT7619,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Mario was awesome he was very helpful "
“Hi Reviewer992986194,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"man was a legend lol yes mhm"
“Hi Reviewer2556510685,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"At first I placed my order and it came through wrong. There is no way to contact them to correct it-no email or customer service phone number in the confirmation. Very disappointing. What’s the weather, I was able to reach someone and they were very helpful and took care of it immediately. I also got a follow up email from the company. Recommended and will use them again."
“Hi Colleen,
I hope this email finds you well. Please allow me to express my deepest regrets for any frustration and inconvenience caused by this unfortunate situation.
Our contact information (phone number and email) is available and visible on our website. There is also an option to chat with our Support Team for immediate assistance.
Anyhow, per our records, you were able to speak to one of our Customer Service Representatives today and straightened things out.
Let us know if you need further assistance.
Thank you,
Shen
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi,
We would like to thank you for sharing this great review! We will be sharing your feedback with our team. Please visit CarParts.com again soon!
Kind regards,
Josely M.
Customer Advocate Team”