"Very great customer service and customer friendly excellents."
"I asked for a part and without hesitation it was done he spoke clearly and new what he was talking about I don't know his real name but his phone name is MARIO
Thanks again
"
"We talked on brand and he was very helpful "
“Hi FierceAlligator-30233,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"The people at carparts.com made my experience wonderful, easy and trouble free. They checked all the parts in my shopping cart to make sure they were all the right products to fit my specific vehicle. "
“Hi Reviewer518965457,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"I had struts that where not on stock and the customer service rep was Very Helpful with information and making sure I got what I needed answered my questions and made sure I felt heard. I can Only say "Wow! Great Job!""
“Hi Reviewer764394477,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Process were very easy to understand and user friendly for a person that have issue when ordering online."
“Hi Reviewer1669006433,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"You found it easy waiting to see now it fits thank you. "
“Hi Reviewer2898832624,
Thank you for taking the time and leaving us a review. We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Kind regards,
Josely M.
Customer Advocate Team”
"Not too fond of the fact, my reciept says my part would arrive Monday, Nov 13th but when I tracked it, it says it'll be here Friday, Nov 17th. They need a better estimate on when packages are going to arrive. If they say one date, that's when it's coming. Period. Not give customers 2 different dates. Unless the earlier date is when it's shipped. But I'm positive MY receipt said it was arriving on Nov 12th. Smh."
"Car parts reached out to me and the item was successfully returned and refunded. Thank you so much for the assistance! I attempted more than once over the last month to request a return online and kept getting an “error” message and the request would fail and send me back to the same screen where I had already uploaded my information & photos.
I have been off grid in Alaska for the last 3 weeks and attempted the return process again after i returned - which also ended in an error message.
I contacted your customer service department via chat and was advised that my return window had closed and they could not process my return.
It is no fault of my own after several attempts that my part was not allowed to be returned.
This is NOT a favorable response from your company.
I regret that you treat hard working customers in this way. "
“
Hi Warden,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Rose R.
Customer Advocate Team
”
"Such a rude chat representative I literally ordered a part and 5 minutes later wanted to cancel it wrong item no help they said when I get it it Hasnt even been packed wth"
“Hi Reviewer4109834644,
Thank you so much for taking the time to provide us with your feedback and I'm sorry to hear about the issue.
We checked on your order and I assure you that the order has already been cancelled successfully. We will also investigate on how you were assisted via chat and provide any disciplinary action needed. We sent you an email today with the complete detail. You may reply to the email if you have additional concern.
Thank you,
Norylin T.
Customer Advocate Team”
"Thanks y'all rock no problems here"
“Hi,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Very great customer service and customer friendly excellents."
“Hi Reviewer2613097685,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
”
"Customer service help me place order. She was great!"
“Hi Reviewer1649178461,
Thank you for taking the time and leaving us a review. We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We will share this with our team. We wish you safe travels and look forward to doing business with you again soon!
Kind regards,
Josely M.
Customer Advocate Team
”
"I ordered a grill for my 1996 Jeep Grand Cherokee; I received a grill that doesn't even come close to fitting my vehicle. The shipping box was crushed mainly because there was NO packing material whatsoever. I’ve sent an email we'll over a week ago with no reply. I tried to submit a return on your website several times but keep getting an error. Very poor service."
"I gave the guy the Vin number and he still got the parts wrong.. had to wait even longer for the correct parts. "
"Took a month to refund me and refunded an improper amount. "
“Hi Reviewer3497107200,
Thank you so much for taking the time to provide us with your feedback and I'm sorry to hear about the refund issue.
We checked on your order and found out that the refund you received is just for half of the return. We sent you an email today with the complete detail about your refund. you may reply to that email if you have additional concern.
Thank you,
Norylin T.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer1042030218,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team”