"Very great customer service and customer friendly excellents."
"Very helpful with the Vehicle part need
Thank you for your help "
"Great shopping experience! Will be back again shortly "
“Hi Reviewer495004789,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team”
"Thank you for helping us with our order. We appreciate your patience and assistance as well as the Coupon Code you supplied us with. We will call again should we need parts."
" I'm a long time customer,who has been offered a discount. However; I never received it once I placed my orders. With that being said, that will be my most complaint "
“Hi Reviewer2791969204,
Thank you for sharing your feedback with us regarding your experience. We sincerely apologize for the inconvenience it caused you.
You must be a subscriber to our website to receive promos and discount codes. You can go to this link to enroll your email and receive coupons: https://www.carparts.com/coupons
To assist you further we also sent you an email. We look forward to your response.
Kind regards,
Josely M.
Customer Advocate Team”
"Sales associate was able to help me order correct parts. He is very good at his position. Courteous."
“Hi Reviewer624897843,
We are incredibly grateful that you took the time to share your feedback with http://CarParts.com . Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Car parts has great products @ a reasonable price. Much better prices then a automotive parts store.
Thank you car part for a wonderful experience."
“Hi Reviewer2623843588,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Bry
Customer Advocate Team
CarParts.com”
"All is good. Good people to talk to. Noticed a definite delay in the talking when I talked; the man was not hearing me until 10-30 seconds later and we talked over each other. Asked if they had 4 rims for my 08 Nissan Rogue (good thing I was on the internet looking with him) and the man only looked at the 1st ones on the page. I pointed out if you scroll down there are more choices that are cheaper as I had asked for when I called. These are my only complaints.
Seth"
“Hi Reviewer214377398,
Thank you for bringing this issue to our attention. Rest assured that we will raise this matter to our Technical Team for us to improve the quality of our phone system. Thank you for giving us the chance to resolve this issue as soon as possible.
We are looking forward to do more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"Great prices and great that they offer free quotes near you. Awesome store"
“Hi Reviewer3058884901,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team”
"I saw your company on the Internet talked to the sales department and ordered front and rear rotors and brakes for a 2016 Ford F350 super duty. What day tell me are the front rotors look like the back rotors and then there are rotors that have the hubs and bolts in them and that is not what I ordered both sets of rotors slide over the existing hubs and go through the eight holes in each rotor. Each rotor is 14 inches in diameter and I cannot get it through your peoples head. The one with the hub and the bolts will not fit my truck. I want to return everything and go somewhere else. To me this was a complete. S--t S---w."
“
Hi Reviewer20691579891953,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Please check the email we have send you for further details and do not hesitate to message us if you need further assistance.
Thanks,
Emmy C.
Customer Advocate Team
”
"Finding the part was easy. Now I hope the shipping and delivery go as smooth. "
“Hi Reviewer3691853873,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Mario really helped guide me with my selection of the struts and shocks for my BMW 328i xdrive with the M sport package. Can't wait for them to be installed! Will be calling him and only him for more parts for my car! Thanks again Super Mario!"
“Hi Reviewer2371096867,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"No issues, the part was delivered within a couple days. Installed myself with no problems, super quick and easy. It does work with the 2023 Toyota Camry TRD. "
“Hi Reviewer4279541269,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"I was helped by a man name Alec, he was very helpful and patient with me. I hope when I call for car parts next time. Alec answers the phone. God Bless!"
“Hi Reviewer2565038433,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Very good and helpful and positive "
“Hi Reviewer947739631,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I had problems with my Vin number and paying but he hung with me patiently and got me through it. Thanks a lot,"
“Good day!
Thank you for taking the time to write about your experience. We're happy to hear that we were able to resolve the concern to your satisfaction. We look forward to doing business with you again!
Regards,
Patrice
Customer advocate team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer3066992425,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”