"Very great customer service and customer friendly excellents."
"thank you all , the people working there were great"
"All my parts came in as ordered. Unfortunately, I ordered the wrong part and returned it - No hassle"
“Hi jcantin,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bryle M.
Customer Advocate Team”
"I ordered my parts and they arrived on time, I called customer service and she answered all my questions and assured me that I ordered the right items. My only issue is they should put more bubble rap around the parts. Parts work fine though "
“Hi darallkincaid,
Thanks for your amazing feedback! We are glad to hear that you were able to received the parts on time. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Thank you for raising the issue about the packaging, rest assured that we will relay this matter to our warehouse team for us to improve our service. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team”
" I placed my order on Wednesday afternoon and was told that it would take 4 to 5 days for me to receive my order which was alright . As it turned out I received my order on Saturday morning which I did not expect that soon . This is the 2nd time that I have used Car Parts but it will not be the last I am sure . Everyone that I have talked have been very nice and helpful ."
“Hi jake-68543,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"I didn’t receive the correct part for my vehicle, so I contacted parts.com and they excepted the return and refunded almost all of my money. I was happy. Great company to buy from. Ron"
“Hi ron-51228,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
Paul D.
Customer Advocate Team
CarParts.com”
"I was on the fence about ordering the part because I wasn't sure if it was the problem. I called carparts.com to cancel my order 4 minutes after placing it. I actually changed my mind after putting all my information in, then accidentally hit the button and placed the order. I was assured it was cancelled and I would eventually get my money back. Even the extra money I spent on expedited shipping. Didn't come on Saturday, so that was good, I figured my money would be in my account soon. Called them back a couple of days later. The first person did not cancel the order. But the second one "did". Got the part a couple of days after that. Never got my money back. I cancelled 4 minutes after placing the order with expedited shipping, but still got the part, days after it was supposed to be here. And my car is still not fixed. It was the wrong part, like I thought. Not happy."
“Hi Stephanie,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience this has caused you. Rest assured that we will investigate what happened to see any opportunities and areas we can improve.
Please allow me to assist you further. I sent you a separate email, and I look forward to your response.
Kind regards,
Josely M.
Customer Advocate Team
CarParts.com”
"
Service department was excellent but the product wasn't that good , I will try you one more time
"
“Hi RaySavoy,
Thank you for reaching out to us and bringing this to our attention. We are sorry to hear that you had to go through all the hassle.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-92659. Please write this on the subject of your email for immediate assistance.
Sincerely,
Bryle M.
Customer Advocate Team”
"Couldn't find replacement door handles anywhere local for my 1998 Chevy Silverado. Found them at CarParts.com. Exactly the right color (red) that I needed. Shipped fast and at a good price as well. I am very happy! Highly recommend!!!"
“Hi emilysturgill,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team ”
"Good customer service. Products arrived quickly and safe and in excellent condition. "
“
Hi SharonKahle Baker,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Rose R.
Customer Advocate Team ”
"nice to find a reputable site for car parts"
“Hi jonbickford,
Thank you for leaving a review. The team here at CarParts.com is thrilled to hear such good feedback. We hope to be doing business with you again soon.
Regards,
Rose R.
Customer Advocate Team
”
"Unfortunately I had to return the part I ordered because I saw it was not needed, however Carparts made it very easy to do so, this is rare! I will remember Carparts in all my repairs going forward, don't change guys keep up the good work!"
“Hi briantaylor,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
”
"My wheel bearing froze on my car. Of course, it was a weekend. I ordered the replacement part online on a Sunday and Tuesday the part showed up at my door. Carparts was great parts, quick shipping and the price was less expensive than the local parts store. I will get all my parts here from now on. Good job!"
“Hi jbosco51,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team ”
"So far, so good. Thanks for a great support team."
“Hi DanzelVolley,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
All the best,
Jason S.
Customer Advocate Team”
"Ordered engine & cabin air filters, they were delivered in a timely manner and fit the same as factory originals."
“Hi JoyousBee-68547,
Thank you for leaving us an amazing rating. We are looking forward to doing more business with you.
Thank you,
Bryle M.
Customer Advocate Team
CarParts.com”
"I ordered a side glass mirror for a 2019 Nissan rogue. It came way later than when they said it would and then I open the box and it is the part for a 2018 mirror which doesn't even begin to fit my car. Meanwhile I am catching Ubers to work bc I can't see without this mirror I am furious.
Update: I called the company but could not get through, so I left the above review, and they responded immediately with a full refund. They seem to be a company that stands by their business, and I appreciate that. Thanks carparts.com for resolving my issue."
“Hi Erica,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Let us know if you need further assistance.
Anthony C.
Customer Advocate”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi stuartstuart,
Thank you for the awesome review! Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
”