"Very great customer service and customer friendly excellents."
"I unfortunately ordered the wrong headlights for my CTS V coupe and had to return them. The process went smoothly! I only wish they had the headlight assembly for my car but as I have found out, know one does atm. "
"Received the right part at a great price and quick delivery"
"They charged me twice and I still haven’t gotten my money back on my card ; now I’m in the negative "
“Hi dlm-87888,
Thank you for your feedback. We are very sorry to learn about the experience you had in regards to payment. It's never in our best interest to subject you or any of our customers to such inconvenience.
Please allow us to investigate further. I sent you a direct message through this review.
I look forward to your response.
Kind regards,
Josely M.
Customer Advocate Team”
"The package was delivered on time "
“Hi,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"I ordered a replacement cover for my passenger side fog light; matched up perfectly with original!
The shipping was fast as it arrived in 5 days.
I will be returning for more parts when needed."
“Hi Grant,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Patrice
Customer advocate team ”
"Ordered via customer service.
The Agent was very helpful and verified that the ordered Part was the correct Part.
Quick delivery as well."
“Hi jimsmith-93220,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”
"Replaced headlight assemblies for 2017 Nissan Maxima. New assemblies were a perfect fit and look better than the original OEM lights when first purchased vehicle."
“Hi WanderingLion-70917,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”
"Easy warranty claim.Good customer service."
“Hi gustavoespinosa,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"Thought it was a good experience until your “replacement” was out of stock and now I have to wait for a refund which has no estimate so $500 is now out of my account with no more information. Very disappointed."
"Let me start out by acknowledging Angel Cahilog for such Excellent Customer Service Skills. Angel was very patient and attentive in assisting my Mother and I with ordering the parts I needed for my car while providing a courteous and friendly experience. We had to try her card several times before it finally went through to process the order. My order # CPZ380015083 Part no.RPEB314534 arrived on the 9th as scheduled and Part no. RC31250001 arrived on the 10th as scheduled. I also received a $100 voucher to use on nakedwines.com and two door dash gift cards to use on app one for $10 off and one for 50% off. CARPARTS.COM show that they value and appreciate their customers. Thank You CARPARTS.com!
Lisa B."
“Hi lisab-37537,
Thank you so much for taking the time to leave us this amazing review. We are happy to hear that you are satisfied with the part that you ordered from us, especially with the service given by our representative. We will be sharing your feedback with our team.
We, at CarParts.com, feel a great sense of achievement knowing that we helped another customer put their vehicle back on the road. We look forward to doing business with you again!
Regards,
Josely M.
Customer Advocate Team”
"I just have the pleasure from ordering from this company with no hassle and they are nice and helpful with my orders."
“Hi eugenewright-402,
We are delighted to hear your wonderful review about your experience with us. Rest assured that we will continue to improve to serve you even better. We hope to do more business with you.
Kind regards,
Josely M.
Customer Advocate Team”
"One part was damaged, either in shipping or in warehouse. Replacement part was wrong part. Eventually I received what I needed. Customer service people were polite."
"I had a great experience i highly recomend car parts. My parts were delivered swiftly snd they were right"
“
Hi chadjohnson-80238,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to doing more business with you in the future!
Regards,
Rose R.
Customer Advocate Team”
"Got my tail light quickly and it fit perfectly. I was worried it might not Match and color of my other tail light but it was a perfect match"
“Hi daniellitzinger,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"I I will recommend you to everybody I know"
“Hi anthonyford,
Thank you for leaving us an amazing rating. We are looking forward to doing more business with you.
Thank you,
Bryle M.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi michaelmadden,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”