"Very great customer service and customer friendly excellents."
"I had a great experience you guys are awesome!!"
"Return process is clunky and wont allow you to return an entire set of parts if they were sold as a set. Requires reaching out to customer service to resolve. "
“Hi Reviewer7387681,
Thank you for bringing this to our attention.
We have sent you an email regarding your review and would like to further assist you on this matter.
Hope to hear from you,
Anthony C.
Customer Advocate”
"Website was easy to navigate, took me less then a minute to order.. "
“Hi Reviewer8712570,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"Contact person on phone was very helpful."
"Glad I found y'all and ordered my fuel pump assembly kit. I'll b using y'all more."
“Hi Reviewer3425647,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”
"Great Experince Very Helpfull"
“Hi Richard VKeller Sr.,
Thank you for taking the time and leaving us a review. We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Kind regards,
Josely M.
Customer Advocate Team”
"Thank you for being simple and affordable "
“Hi BlueHawk-23413,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team”
"Great doing business with this company,they always have what I'm looking for,for my vehicles,Thank you."
“Hi GentleWolverine-18060,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"Good the lady help me out"
“Hi GracefulCrow-41448,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Customer Service rep was very helpful."
“Hi BlushingPony-77439,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to doing business with you again!
Thank you,
Norylin T.
Customer Advocate Team
”
"Originally the auto fill address was wrong State and zip code. It was quickly fixed and shipped. It arrived ASAP."
“Hi kailanishaffer,
We are incredibly grateful that you took the time to share your feedback with Carparts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team ”
"My wheel hub was supposed to be delivered four days ago and yet it only had the label created so far and not shipped as of yet. Since talking with Emmy, a customer service representative., my wheel hub is in route for delivery. Plus Emmy has credited me for my troubles. I appreciate everything that she is doing to make things right and to keep me happy as a loyal carparts customer. "
“Hi Dennis,
We are incredibly grateful that you took the time to share your feedback with Carparts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team ”
"Customer service is really nice and understand everything I need. Thank you."
“Hi zezeze,
We are incredibly grateful that you took the time to share your feedback with Carparts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team ”
"got front bumper was told back bumper out of stock have not need refund"
“Hi Jose,
Thank you for sending this feedback. We are continuously working to improve our process and inventory. As soon we determine that an item is out of stock, we automatically remove the 'Add to Cart' ability on our website. There could be timing issues though and this is most likely what happened with your order. We sincerely apologize for this inconvenience. We sent you an email to further discuss this matter, feel free to reply if you have questions.
Regards,
Patrice
Customer advocate team”
"Ordered a part shipping showed up as expected. Thanks guys"
“Hi James,
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. We look forward to doing business with you again!
Thank you,
Norylin T.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer1652123,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Anthony C.
Customer Advocate Team”