"Very great customer service and customer friendly excellents."
"Ordered parts for 2 vehicles parts somewhat fit. Grille is a little sloppy. Lower valance didn't come with mounting hardware. Clips. Would of made it a little easier. But for a 2003 and a 2008 it will Do. "
"I made a mistake with my original order, but it was extremely easy to return and order the correct parts. Very reasonable return shipping rates and zippy refund. I'm very happy with CarParts.com!"
“Hi DistinctCaribou-64591,
Hearing that you were provided with a good service with us is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com We look forward to doing more business with you in the future!
Thank you.
Rome G.
Customer Advocate Team.
”
"Car Parts did not question my request for a refund. They refunded me promptly. "
“Hi joannfoster,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Customer service is so important. I am highly pleased with their professionalism, attentive caring, and genuinely concerned attitude. They really made me feel important and covered every detail of all my questions/concerns. Thank you."
“Hi tomiamonico,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"Poor experience over getting a simple washer for tie rod. Suggested to me to get it at local store
I will do that, perhaps for future parts."
“Hi Herbert,
We thank you for your feedback. We sincerely apologize for the inconvenience this has caused you. Based on our catalog and according to our Warehouse and Inspection Team, the washers are not included for the Tie Rod Ends. Nevertheless, we will definitely relay your feedback to our Supplier so they can investigate further and improve where it's needed.
We appreciate the opportunity to better serve you. If you have any other concerns or need further assistance, please feel free to reply to our email and we'd be glad to assist.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"Great customer service easy to work with. Good place to order parts from. If you do have problems with a order they will get it straight in out for you. Fast shipping "
“Hi HayGuns,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We appreciate the chance on working with you on resolving the situation you experienced. We look forward to doing business with you again!
Regards,
Patrice
Customer advocate team”
"I got contacted out of the blue about a review I left complaining about a faulty component in a brake kit I ordered. I said it wasn't a problem, and they still credited me for the inconvenience. Best customer service ever!"
“Hi DeanLeBret Jr,
We are incredibly grateful that you took the time out to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”
"It was fast and arrived as promised"
“Hi allentownpharmacy,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers.
We look forward to working with you again in the future.
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"I always order from carparts.com and it's always fast and the parts are good quality. Unfortunately on my last order the packagers put the fender I ordered in the same box as the strut and axle and it dented the new fever pretty bad. Fortunately they sent me another new fender with zero complications."
“Hi georgevaletta,
Thank you for taking your time to provide us an inspiring rating. We are glad that we were able to turn things around and provide a replacement for the damaged fender. We're looking forward to doing more business with you in the future.
Thank you,
Norylin T.
Customer Advocate Team
”
"Due to incorrect information from me, I the fuel pump I received didn't fit the car. Car Parts customer service was able to figure out the problem, set up a free return for the wrong part, and are shipping the right one "
“Hi stephengeis,
Thank you for leaving a review. Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"I left a brief review of a product that I was not satisfied with. Carparts.com customer service reached out to me and offered a partial refund, even though the defect was not their fault. That's true commitment to their customers. Thank you! "
“Hi Jesse,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"After not receiving my item and it saying it was delivered I went through the customer service for FedEx and it would never get me anywhere besides saying it was delivered but just contacting this Instagram was some of the quickest and easiest help I’ve ever received I appreciate y’all so much whoever helped me deserves a raise! I messaged frustrated and mad and left happy and satisfied which is very rare as with most things are always way more complicated the needing to be or nothing gets done thank y’all!"
“Hi garrett-95036,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"So far, Jennifer and Brooke have been excellent in helping me replace a broken part. Thank you for making the process easy. "
“Hi Dale,
Thank you for working with us to resolve the difficult situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. We will be sharing your feedback amongst our team. Please visit CarParts.com again soon!
Regards,
Patrice
Customer advocate team”
"My experience with Carparts has been really great,they refunded me but yet still sent order out and there's really no other company that would do that I will be shopping for car parts with them for now on when I need parts for my car"
“Hi devanstephens,
We would like to thank you for sharing this great review! We will be sharing your feedback amongst our team. Please visit CarParts.com again soon!
Kind regards,
Josely M.
Customer Advocate Team
”
"I had a bad light socket for the drivers side blinker. It would work until I turned the light on. After sometime we figured it out and changed the socket now it works great. I love the light they are so clear and bright."
“Hi InspectorLake-95980,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi John,
Thank you for sharing this review about the quality of the Grille Assembly and Valance.
We apologize if this has caused you any inconvenience. Our products are produced by certified ISO9001:2000 and QS9000 facilities that produce precision OE components. We use the same manufacturers as many famous US brands. Nevertheless, we will relay your feedback to our supplier so they can investigate further and improve where it's needed.
In regard to the Valance, said part does not include any hardware. You may use the pre-existing hardware or you may buy it locally.
For further assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team”