"Repair shops over a mth. to repair my truck.t took a closer look at the damage and decided to go for it,and now I'm "on my road again""

"I ordered a tailgate. It was pretty cheap so all I expected was a ok fit and no dents. When the part showed up it was clear it got dented before being shipped. Im no body man but since it was a good fit so I straightened out some of the dents best I could and left a review that represented my experience. A while later I got an email and they offered me a replacement or, the option I took, a partial refund on my purchase. I know crap happens and at the end of the day I'm good with a half price mildly used tailgate that I didn't have to drive 60 miles and pull out of someone's backyard."

"Had recently purchased light bulbs, and had faulty one got in touch with customer service and they urgently got back with me saying they had shipped me another new shortly after talking to me through email, so just half to say that they are excellent on getting on top of a problem and helping there customer's so I highly recommend this item and store to friends and I will continue shopping with them also thanks again for the replacement part "

" I had ordered a clutch master cylinder and it ended up going out in roughly around 2 months contacted them and easily got a replacement and I'm grateful they were courteous and fast to get me a replacement in motion so I can get my baby back on the road. So definitely a 5 ⭐ service."

"The only review for the hood included that it was a little damaged on arrival, so I was partially worried before. But there was a pretty big bend in the hood when I opened the seemingly undamaged package. I instantly started to email customer service where I quickly received a response from Emmy C. From there she was willing to work with me through email. She gave me several options, was very quick with responses, and was really polite. They sent me another hood free of charge, this one arrived in much better condition. Would recommend carports.com"

"The part that I ordered didn't work for my car, so I called customer service and explained my situation and was giving a full refund. The Representative was very kind and didn't make me jump through hoops just to solve my problem. I will definitely order parts from them again. I also ordered a headlight bulb and it works great. Thanks Carparts.com!!!"

"As I wrote in my original review, the tail light assembly for the passenger side came with a burned-out back-up bulb. I just switched it for my old bulb after I realized what the problem was. So, not that big a deal. However, later that day I got a call and email from Car Parts apologizing for the error and offering me a $15 rebate make up for it. This was unexpected, but I was very impressed with the speed of this personal reply as soon as they became aware of the issue. In my mind this puts Car Parts in the extraordinary category for customer service among all companies I deal with. Very impressive, Car Parts. You get 5 stars from me! Thank you."

"Delivery and order were reasonable. Unfortunately the ordered part (exterior door handle) broke 3 months after the order, but CarParts offered a hassle-free warranty with replacement (color didn't work for me) or refund."

"After leaving a review regarding a part I ordered and a very minor issue I experienced with it I received a follow up by phone and email from Brooke on the customer advocate team. She wanted to make sure I was completely satisfied and wanted to better understand the issue I was having and how she could make it right, even offered me a discount on my next order. Really blown away by the high level customer care shown to me! Based on this experience I would never hesitate to order from CarParts.com again in the future. Thank you!"

"We had a problem with the part that we purchased. Anthony was so wonderful and helping us get a replacement without any problem."

"The person who assisted me was very clear with the information, in addition to giving a timely solution, I would recommend customer service many times."

"Pol helped me out so much by reaching out to me and helping me get a refund for an item I ordered and she made my life 10x easier and explained the process perfectly to me very satisfied."

"Carparts.com is my "Go To" for auto parts for now on!

Thank you for your service!"

"Have more parts available than most competitors. On line ordering and receiving shipments were fast and easy. Handled returns very professionally. Will order from again. Employees are very professional. "

"Had a camshaft position sensor go bad, Code P0335. It was part of a kit that included the two crankshaft position sensors. Brooke kindly ask for my information and promptly refunded the portion for the camshaft position sensor."