"Very great customer service and customer friendly excellents."
"It was very great with y'all thanks"
"Replaced my fuel pump without any hassle. Thank you carparts. "
“Hi Henry,
We are incredibly grateful that you took the time out to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”
"Norylin (Supervisor) handled our situation with excellent customer service."
“Hi Jeff,
We are incredibly grateful that you took the time out to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”
"I had left a review on there it was a good one cause it only took 3 days to get my product and it was a good price but the product had a minor damage to the corner of the brake rotor was a little chip on it and I know it was not supposed to be there so I write the review and get a phone call from them anyways they replaced it at no extra cost and no hassle of me returning the old on (probably to save themselves the cost of shipping) but I got it in 3 days also and it's in good condition but the lady says that my saftey was important that's why it was replaced at no cost thanks "
“Hi anonymous-70650,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team.
”
"Painless l. Knowledgeable and friendly service "
“"Hi Andre,
We’re so happy that you are pleased with our products/service. CarParts.com strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.
Thank you for your business,
Brooke B.
Customer Advocate Team”
"Had some issues getting the mirror installed, but finally got to snap it on. I happen to write a review and they reached out to me about the mirror. Wow wasn't expecting that. They offered me a refund because of the issue installing it. I have to say Carparts in a great company. I had never ordered from them before, but I will be checking them out first and will recommend them to my friends. It's hard to find this level of customer service, great job from the Carparts Team!!!!!! "
“Hi ExcitedWren-37249,
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us.
We appreciate the chance to work with you in resolving the situation.If you have time, please feel free to let us and everyone know about your most recent experience with us. Thank you again for your feedback!
Regards,
Paul D.
Customer Advocate Team
CarParts.com”
"My item was very late arriving. Pol called me and refunded part of my money. He was very kind and handled the situation professionally. Thanks"
“Hi Eric,
We’re so happy that you are pleased with our products/service. CarParts.com strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.
Thank you for your business,
Brooke B.
Customer Advocate Team”
"The radiator arrived quickly and has lasted almost 9 years now. I recommend."
“Hi winston1236,
Thank you for leaving us an amazing rating. We are looking forward to doing more business with you.
Thank you,
Bryle M.
Customer Advocate Team
CarParts.com”
"Brooke did a real good job handling my faulty part that I bought"
“Hi patrickgriffin,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"Paul d. Was the most helpful associate ever. I greatly appreciate his help with my return. Wonderful communication and amazing service."
“Hi jo'sautomotive,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"Answered another customers question then got email hr later about my door handles they are sending me brand new ones free of charge best customer service ive ever had thanks so much "
“Hi timfox-36254,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"Almost two years ago I purchased new headlights for my car and they have been great! The warranty was for a year. I recently experienced an issue work one of the lights and Car Parts worked with me to make adjustments. A great place!"
“Hi wsw-91533,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I strongly recommend to buy parts from Car Parts. I ordered a catalytic converter (Order# CPZ378670216) for my 2001 Subaru Outback and the part that came to me due to my car's model/trim was a slightly different from the original which was not noticeable up until the old one was removed from my car. I Reached out to Car Parts customer care and their reply was very professional and beyond my expectation. Not only they addressed my complaint, but they were also fast in offering me a compensation for my disappointment. Thank you customer care. "
“Hi mahboobyonis,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
All the best,
Jason S.
Customer Advocate Team
CarParts.com”
"THANK YOU CAR PARTS/PERFECT FIT GROUP FOR A GOOD EXPERIENCE. I GOT MY ISSUES CORRECTED AND WAS ABLE TO ORDER THE CORRECT PARTS I NEEDED. I CAN HARDLY WAIT TIL THE NEXT TIME I AM READY TO ORDER PARTS. WHEN YOU ARE LOOKING FOR AFFORDABLE, GOOD QUALITY PARTS, CAR PARTS DOT COM IS THE WAY TO GO..."
“Hi meiautogroup,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"Order 59816740 was for both headlights on my w211 Mercedes E320 CDI. Original order was installed properly but one of the lights had issues with the high beam on passenger side. Internal reflector was loose and beam was not right. I mentioned this in the review thinking that maybe the item was not returnable since it could be considered electrical. car parts.com asked if I wanted a replacement part and I installed it and all is well!! Original item to be returned. I thank the customer support team for reaching out!! Thanks again."
“Hi planbtotrade,
Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Will,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Norylin T.
Customer Advocate Team
”