"Very great customer service and customer friendly excellents."
"There was a problem with my order and you made it right with prompt responsiveness and correction. A rare find these days. Thank you, and will order again."
"Super great service and thank you "
“Hi Davisbrian,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"I received a fautly part for my 2003 Mercury/
Naturally, I was upset and it reflected in my initial critique. I was contacted by a CSR who shipped a new replacement. Hopefully, the quality of this replacement will exceed my original. I must compliment the CSR crew on an outstanding job of customer satisfaction, and I will send them more orders in the future.
"
“Hi kc-8311,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"I bought a new bumper cover and it was slightly damaged in transit but still useable. I filled out an earlier review and mentioned the damage and was contacted within a few hours by a Carparts.com Rep asking about my troubles. He was very concerned and helpful in solving my problem, I am well pleased!"
“Hi Jim! Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. Again, thank you for taking the time to write this review. We wish you safe travels and look forward to doing business with you again soon!
”
"I got a response super fast. They took into consideration my distress and assured me results. Problem aside they took care of me with no problem. Thank you so much. "
“Hi Shavogunn,
Hearing that you were provided with a good service with us is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Thank you.
Rome G.
Customer Advocate Team.
”
"i only left a review from an email i had recieved and out of no where i get a call from a young lady that was super helpful and provided me a refund that i wasnt even going to bother asking for. ccarparts.com is refreshing breath of air in the world of non exsistant customer service. great work carparts.com"
“Hi wilgriffin,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate”
"I purchased a part it was my 2nd time ordering. I felt I was given the run around from tracking pkg. After informing Car Parts they issued me the shipping cost which they didn't have to do. I was more than pleased with the response. T Y Car Parts."
“Hello there!
We’re so happy that you are pleased with our products/service. CarParts.com strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.
Thank you for your business,
Brooke B.
Customer Advocate Team ”
"Had issues the first time ordering.....ordered a headlight on Aug 11, 2022 and received email saying it would be delivered on the 14th (which was a Sunday and I highly doubted). Received another email on Monday that said shipment delayed. On Tuesday, I received yet another email saying shipment would arrive either Wed or Thurs. Received ANOTHER email on Saturday that shipment was delivered to front door. Problem: it wasn't!! I called shipping ppl....they told me delivery happened on the 17th (it didn't....was home all day and have security cams).....called CarParts.com and they told me the same.
Paul D @ CarParts.com ordered me a replacement one. Had it at my front door 2 days later. So....first order was an absolute disaster (to say the least) but Paul came through with flying colors. Thanks!!"
“Hi,
We would like to thank you for sharing this great review! We will be sharing your feedback amongst our team. Please visit Carparts.com again soon!
Regards,
Norylin T.
Customer Advocate Team”
"I ordered a set of headlights and fog lights for my 2011 cascadia. When I received them I had 2 passenger side headlights. I started a rma on 2/20/22. On 2/24/22 Pol called me and explained that she had found a discrepancy in my replacement light that was about to be sent to me. I was about to get another passenger side headlight sent to me. She got everything corrected and now I have the correct driver side headlight on the way to me. She was very concerned with my customer service and made very sure that I was taken care of. She even reimbursed me for the shipping of the original shipment and gave me a 10% off coupon for my next order. I was very pleased with her professionalism and care that she gave me in making sure that I was taken care of. This is the kind of customer service that keeps customers coming back."
“Hi,
Thank you for taking your time to provide us an inspiring rating. We are happy that we were able to turn things around and provide you with an excellent experience. We're looking forward to doing more business with you in the future.
Regards,
Norylin T.
Customer Advocate Team”
"Customer service rep was great and very friendly. She was quick with helping me with my issue"
“Hi daisymendoza,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"good oem part.. installed and works good"
“Hi maugust,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of the part and it works good to your vehicle. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"RE:order# 59712810
I filled out a simple order survey and received a phone call to discuss an issue with the part I had received. Within about 5 minutes that issue was resolved completely! I was very pleasantly surprised to receive that call. Wow! This is GREAT customer service."
“Hi Wayne,
Thank you for taking your time to provide us an inspiring rating. We are gratified that we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Regards,
Norylin T.
Customer Advocate Team
”
"I received a damaged part, and customer service walked me through the process and sent me a replacement part. They were very professional through the whole process. Was inmpressed."
“Hi chelsea-19800,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"I’m so happy with Car parts, they fix my problem very fast. Customer service was very friendly."
“Hi evar-75422,
Thank you for taking the time to write about your experience. We're glad to know that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Rose R.
Customer Advocate Team”
"I had a problem with my order but Paul was able to get me together in a timely manner I appreciate it alot man "
“Hi Jalen,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
Paul D.
Customer Advocate Team.
”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi rf-15306,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to doing business with you again!
All the best,
Ely M.
Customer Advocate Team
”