"Very great customer service and customer friendly excellents."
"I was looking to replace my BMW rims. I found the best price on CarParts.com. The reason I chose CP was bc I could see the delivery date before paying for my order bc I ordered a set of tires to be installed. To my surprise, my rims arrive within 1 or 2 days. Additionally, when my order arrives, I only received 3 out of 4 rims. I called customer service and without hassle or excuses they immediately send my order and it arrives the next day. "
"Fast Shipping! Great prices."
“Hi Bradc,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"Rosa was the only one who reached out to handle this issue after several calls, emails to carparts, Rosa was very helpful and handled this very professional "
“Hi,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
All the best,
Jason S.
Customer Advocate Team”
"I called because they kept sending me the wrong parts and the customer service gentleman I had wasn’t helpful at all. I asked to be transferred to a supervisor and got Brooke. She stayed on the phone with me and my boyfriend for over 30 minutes trying to find the correct part and when it was all said and done we found the part. Thank you Brooke for your patience and for taking the time to actually look into the problem! "
“Hi shirleyreddick,
We would like to thank you for sharing this great review! We will be sharing your feedback amongst our team. Please visit Carparts.com again soon!
Kind regards,
Ely M.
Customer Advocate Team
”
"We ordered a part and the entire experience was very good. Then it developed that the part didn’t fit my vehicle exactly but we ended up making it fit. For our trouble they gave us some money back! Such nice ppl and above and beyond customer service! Very much appreciated and such nice personal emails regarding the issue. Will always use them in the future if needed. "
“Hi,
We are incredibly grateful that you took the time out to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team”
"Product did not fit and we received a full refund!!
"
"Went off without a hitch but Fed Ex kept jerking me around. Had three different delivery dates. Kept changing the day and time of delivery. Not happy with them AT ALL . Had NO problem with Carparts.com though. Very happy with them."
“Hi Marion Grendzinski,
Thank you for taking the time to share your feedback about the delivery of your recent order. We’ve been experiencing an especially high volume of orders, and our warehouses are striving to fulfill them as quickly as possible..
According to FedEx, shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery location.Rest assured that we will relay this issue to our Shipping Department for us to improve our service.
Please check the email we sent you for further details and you may reply to it if you need further assistance.
We are looking forward to do more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"Bryle and Shebet both were outstanding in supporting me on a returned part due to a powdercoating/paint issue. I really appreciated their help in understanding the problem and quickly allowing me to return the part. All the other parts ordered were perfect. Thanks.
Randy Navarre"
“Hi randynavarre,
Thank you for leaving a wonderful review. We, at Carparts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
All the best,
Ely M.
Customer Advocate Team
”
"I had a very pleasant experience with ordering and with return."
“Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
Paul D.
Customer Advocate Team”
"I complained about the lack of protection of an electrical part during shipping and the possibility of it being damaged because of this. I couldn't keep up with the phone calls and E-mails to correct the problem, and before I knew it there was a store credit in my account. Cha Ching ! "
"I have called several times to get a problem with my order addressed. I was told to call back within a couple of days to check back which I have done and they respond the same way. I then make my 5th check-in call and a very caring and understanding representative addressed my issue. Emmy was able to address my issue and resolve the situation while keeping me on the phone to make sure I am assured. She was patient and listened to my concern as she pays attention to detail. I love that she reinstates my problem to make sure that she is addressing the right issue. She goes above and beyond. She took the necessary time and info needed to address my concern immediately. 100/10 CUSTOMER SERVICE! It's because of Emmy, that I will be a returning customer! :)"
“Hi sam7am,
Thank you for taking the time to write about your experience. It is wonderful to hear we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate”
"everything was received on time"
“Hi,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
All the best,
Jason S.
Customer Advocate Team”
"The associate was very helpful and polite "
“Hi chuckstinson-29319,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"Order #59344371
I had the pleasure of being assisted by Josely Merto who reached out to me after I reviewed some items that were damaged during shipping. Josely was professional and very helpful. It was a pleasure to talk with her and will ensure I do business with Carparts.com in the future. Thank you!"
“
Hi gary-65478,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Rose R.
Customer Advocate Team
”
"Had an incorrect part delivered, contacted customer service and the issue was resolved immediately and much better that expected. That speaks volumes. "
“Hi Steve, thank you for working with us to resolve the situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. Your recommendation means a lot to us. Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Regards,
Patrice
Customer advocate team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Jorge,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”