"Very great customer service and customer friendly excellents."
"Emmy took care of my problem and processed a replacement for the arrived damaged part."
"I'm impressed by the efficiency of your company. Looking forward to ordering more parts for my car from you.
Thank You"
“Hi dikratawfik,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"Placing the order for the outer tail light on the driver side was easy and picking up at the location was easy"
"Twice I've been send the wrong part and still waiting on refunds and still without a vehicle, was not worth the little change that was not saved in the long run. I hate online shopping in the long run, you end up paying more. "
“Hi Jesus,
We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
Based on our records, a refund for your first order is already being processed, and you will be notified via email once our accounting department has posted your refund. We will refund the amount back to the same payment method used for the order.
Our record also shows that a request to process a replacement has been submitted for your second order. We also sent you a an email regarding this concern. And if you have any other concerns or need further assistance, please feel free to contact us.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"My other review was 2 stars based off of broken parts when recieved. However, I am now changing that do to the excellent customer service. They reached out to me very quickly in regards to my review. They asked a couple questions and offered areplacement part at no cost and I do not have to return the broken one. I greatly appreciate their quick action and doing their best to make things right. Because of this I will continue to shop with them and recommend their business. Thanks "
“Hi janeanemackenzie,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
All the best,
Jason S.
Customer Advocate Team”
"Carparts.com has been great. I purchased a product that did not work as needed or expected, and they quickly and easily made everything right."
"I gave a not so good review due to the fact that the part I ordered took forever to get to me. I'm not even sure how much Carparts.com had to do with the delay, but Renabesh reached out to me immediately and refunded my shipping fee. I feel like this is above and beyond what most companies would do. I didn't expect to hear anything from them and not only did they reach out, but gave me some money back too. Great customer service!!"
“Hi JaredBaker,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"Bry was very helpful in handling my warranty return. He took time to explain the process and made sure everything was clear."
“Hi Rodger,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”
"I cannot be more enthusiastic in my praise and appreciation to CarParts for their customer support, professionalism, and understanding. I fully acknowledged I did not inventory the package when I received it even though it was obviously damaged. Your efforts to assist me went beyond my original expectations. I will never hesitate to do business with you in the future and will endeavor to inform and encourage any and all of my friends to do the same."
“Hi captainjan, thank you for sending us a review, We appreciate the chance to work with you in resolving the situation. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. Your recommendation means a lot to us, we hope to do more business with you in the future.
Regards,
Patrice
Customer advocate team”
"I ordered the parts i needed and it was an easy process. They mostly arrived in a very timely manner. I had a part that was not delivered and I called customer service and they were very understanding and helpful."
"My shipment was delayed ,they were very diligent with refunding my shipment fee, and sent replacement parts right away. I couldn’t have had a better experience. I will definitely do business with them again!
Thanks carparts.com"
“Hi erinew-38717,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"I ordered a rear valance from carparts.com and it arrived very fast like usual with CarParts.com. My package sadly arrived damage which was not usual for CarParts.com. After posting it on social media I was reached out to by Anthony, where after a few questions he ordered a replacement with no further expense or effort on my end. Although it arrived damaged the customer service was quick, amazing and convenient."
“Hi itsthatguy,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"Great, excellent and professional customer service they took care of all my issues dealing with what went on and I really appreciate every staff that played a part in getting my issues resolved keep up the Great work"
"The reviews had me nervous and when part didn't arrive on the original date I thought here we go. I contacted costumer service and they immediately began to work on the problem and see what went wrong. Turned of it was FedEx and not them. They refunded my shipping fee and my product arrived shortly thereafter. I'm satisfied and I will use them again for sure."
“Hi Darrell,
Thank you for working with us to resolve the situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the high rating and we hope to do more business in the future.
Regards,
Patrice
Customer advocate team”
"Helped me replace a part that was faulty. "
“Hi seantaylor-36276,
We appreciate you taking the time in sending this amazing review. We are glad you are satisfied with the service. We aim to achieve customer satisfaction on every purchase with CarParts.com. We look forward in serving you again.
All the best,
Jason S.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi kcobian,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate ”