"Very great customer service and customer friendly excellents."
"I was frustrated but after getting the feedback I needed for the car part I ordered #58812493 I will say I'm thankful "
"I was sent the worng part and when asked to exstange they told me I could not exstange because of part number told me they would refund me and I can order another one but only catch is they kept 100 dollers if part did not meet my standers I would exspct full refund or to send me the correct part"
“Hi Fernando
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
We know we can no longer undo what happened, but we would like to make it up to you somehow. To simplify matters and to save you the hassle of returning the product, we will be crediting you in full within 1-2 bd. Please discard the product, there is no need to return it.
We hope that you'll give us another chance and will still consider us for your future car part needs. If you are still in need for the correct part, you may call us at 1-866-529-0412 press option 1.
Thank you,
Philip
Customer Advocate Team
”
"I purchased a replacement radiator from Carparts for my 2000 Mazda Miata. The price was right, the service was excellent, everything fit perfectly. Help on the phone was outstanding. The radiator part came on time with all the necessary installation parts; rubber mounts, automatic transmission ****, nuts, etc. I will be using Carparts for all my repair needs from here on out. "
“Hi JeffreyCarver ,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"I've always have had an great experience with carparts.com and been treated like a person and not just another order I've order from them for several small items and several big items and the parts are exactly what they are depicted to be will definitely continue to use them"
“Hi mattperry-55090,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I recently had problem with my discount code. Carparts dot come quickly sorted it all out and solved my problem. Great customer service really makes the difference with online stores. Thank you, Carparts!"
“Hi monadyne,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
" Really impressed with the quality of the product and how fast they shipped the order. I had an issue with the fed ex delivery and their time to drop off my package. It was delivered a day late and I felt I should not have to pay for a package delivered a day late. I called fed ex and they mention the vendor will have to refund any delivery cost and I had to work thru them.
I wrote a review noting the delivery wasn't on time and carparts.com automatically refunded my shipping cost from reading my review. I did not even have to call them to request a refund. They proactively contacted me and refunded the shipping cost with no action on my part. Very pleased with their proactive response! Hard to find any company now days which actual cares about the concerns of their customers and takes actions based on their satisfaction. Will definitely order from them again for future parts."
“Hi,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"Car part never came over a month now
Update: after placing My review i was contacted by costumer service and a replacement part was sent and the guy was very patient "
“Hi FineViper-67545,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
”
"Excellent service! I love CarParts.com. I have tried other automotive sites and, to be honest, none have even compared to them. I have been a customer for quite sometime now, and I will continue to purchase from them in the future. They make online shopping easy and I can easily find what I'm looking for. Prices are good as well as their services. I recently needed to contact them and the agent I spoke with was awesome. Issue resolved. I have nothing more to say except, CarParts.com is definitely a 5 star company all the way around! Highly recommended.
"
“Hi MaryStaskus,
Wow! Thank you for the awesome review. Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"Ordered a part for my truck and had a small problem with it. However, the Car-parts representative took care of all issues quickly and without any inconveniences. Thank you, Car-parts, for your help. Please, keep it that way and I'll keep using your store for all my car parts needs and definitely recommend you to my friends. Cheers "
“Hi todivetoday,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Great prices, so i basically rebuilt the whole suspension on my daughters 2005 crv. I unfortunately broke one of the ball joints during installation for not paying attention on the press. But all fit perfectly and it feels like a new car again and safe.
Thanks"
“Hi angelvargas,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"I ordered a tailgate from carparts.com that had a bit of damage, but nothing I couldn't either fix or live with. I wrote an honest (but not nasty) review about my experience, basically saying the part was relatively inexpensive, so I think I got what I paid for. So then they emailed me several days later, apologizing for the damage and offering a replacement part or partial refund. This is great customer service, and something that is rarely seen these days. So they've definitely earned me as a customer going forward."
“Hi rps-64885 ,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"Bumper doesn't fit and fender was warped"
“Hi Benson,
Thank you for leaving your review.
We have sent you a separate email to get more details about your vehicle and the packages you review. Please check the email at your earliest convenience.
All the best,
Jason S.
Customer Advocate Team
CarParts.com”
"This is the first time my father and i order from here. we’re working on a cool project, our items got delayed but with a great customer service rep, we got everything squared away and now we can’t wait for our part. thank you so much carparts!"
“Hi juliiexs,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Bryle M.
Customer Advocate Team”
"The only thing I received from my order with Car Parts.com was mass spam mail. I never received my order, contacting these people required 3 efforts of sitting on hold, via phone & chat, over 10 minutes each time. I just got off a chat with them and they finally agreed to refund my money. I started receiving 3 times the amount of spam mail as I normally receive the instant I placed my order with this company. "
“Hi Donna,
Thank you for sharing this review about the delivery of your order and experience with our customer service.
We apologize if this has caused you any inconvenience. Based on our records, the part was shipped out from our warehouse and this was also being checked with carrier, LSO. May we know if you were able to receive the item? Do you happen to have an apartment number?
Please reply to the email we sent so we can address this concern.
Thank you.
Shebet C.
Customer Advocate Team”
"I ordered a part they sent wrong one but returned my money.. with in one day"
“Hi angiestaton,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Raymondjohnson-29018,
Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”