"Very great customer service and customer friendly excellents."
"They have a lot of parts
Still looking at list. Will go back."
"Needed ~4 parts after a minor car accident. Side mirror, headlight, body panel, and piece of bumper all fit perfectly "
"My hood came dented radiator support was shipped inside the hood"
“Hi Paul,
Thank you for sharing this review about your order for the Hood.
We apologize if this has caused you any inconvenience. Based on our records, the Radiator Support and Hood came in our warehouse in IL; hence, they are in one package. Can you please provide us details of the damage? Can you describe the condition of the shipping box when you received the package? Is the dame repairable? Is it possible if you send us photos of the Hood that you received?
Please reply to this email so we can address this concern.
Thank you.
Shebet C.
Customer Advocate Team”
"When ordering runs smoothly it does not bring out the quality of a company. But when things go wrong, how a company follow through tells me a lot. Carparts let me know when my PKG was delivered and then notified me of a delivery issue. It was on my end the issue was caused, but they reached out to me to ensure I received my product from a neighbor's location. I spoke with the neighbor and received my full order unopened and intact. The parts installed great and my car is much happier now and so am I."
“Hi WildPelican-29418,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
”
"Smooth and effortless, Thank you!"
“Good day! Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Patrice
Customer advocate team”
"New favorite place to get my car parts! I had a small shipping issue but when I called their customer service number, I received the BEST customer service experience ever! I felt valued as a customer! They will make sure to take great care of you! My new headlight assemblies look perfect also! "
“Hi JesicaRose,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I ordered a truck part and I received it in 2 days. "
“Hi ohnnygmoya,
Thank you for the awesome review! Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com.
We look forward to doing more business with you in the future!
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"Shipping was quick and easy"
“Hi rodgerleek,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Part was as described at a good price"
“Hi HealthyBuffalo-42037,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Could not get right part after 3x"
"Delivered fast. Part was exactly as described. Highly recommend!
Great price"
“Hi SuperPanda-27964,
Thank you for the awesome review! We are happy to hear that you are satisfied with the part you ordered from us, and that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com.
We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"parts look good I just haven't put them on yet."
“
Hi NiceGrasshopper-54211,
We are happy to hear that you are satisfied with the part you ordered from us, and that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com.
We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"But got the right parts at a good price"
“Hi Roger,
Thank you for taking the time to send us feedback about the delivery of the Replacement Window Regulator (REPF462964), Replacement Door Glass (REPF480130). An email was sent to you regarding this. Please check and respond to my email. If you still have questions, feel free to contact us so we can assist you further
Thank you,
Sherryl P.
Customer Advocate Team
”
"Ordered headlights for much less, received 2 days earlier then scheduled. "
“Hi Chelle-1966,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team.
”
"Part sent does not fit 2018 Subaru Impreza. An email was sent with conflicting info stating I had returned the part without an RMA number and then saying an RMA number and shipping info would be provided to me in another email in a few days, which did not occur. I would like to be able to get the right part or a refund."
“Hi Cheryl,
Thank you for your review.
We have sent you an email regarding details on options we could work with.
We will be waiting for your response.
Anthony C.
Customer Advocate”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi SillyHyena-1908,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”