"Very great customer service and customer friendly excellents."
"Found the replacement Part for my car with ease. Ordering was a breeze and the shipping was fast. "
"I bought on this site because I got offered a coupon. After checking out it didn’t apply my coupon. Had I known it wasn’t going to apply my 30% off I would have bought somewhere else that had a cheaper deal. It was seriously the only reason I bought from here bc of the coupon was going to save me $4 more than a competitor. SCAM!!! BUYERS BEWARE!!!! Will not recommend and will not buy from again. "
"Great customer service have recommended to several friends!!! Can find parts no one else has and at a better price."
“Hi EagerRattlesnake-65577,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Part came 3 days late scammed 5 dollars for smart savings I never wanted or ask for not use you anymore"
“Hi Kevin,
Thank you for sharing this review about the delivery of your order.
We apologize if this has caused you any inconvenience. Based on our records, the package was picked up from our warehouse on the 1st of June, however, there was a delay from the time it left the facility in Arlington, TX to Charlotte, NC. We have forwarded this concern to our Shipping Team so they can check with the courier what happened with the shipment.
We have sent you an email about this as well.
Please do not hesitate to email us for further assistance.
Thank you.
Shebet C.
Customer Advocate Team”
"Very pleased that my part was replaced without hassle "
“Hi LongQuail-42845,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Placed an order for one part number that contained two parts. These two parts could be ordered separately, but i need both. The order is processed and i receive only one item. The second item is on back order. There is also a second shipping fee associated to the back ordered item. I cannot do anything with the one item and would have liked to have had the option to wait until the order was full before shipping or to have had the opportunity to cancel the order and find both items elsewhere. No options, no info, no communication."
“Hi William,
Thank you for sharing this review about your order.
We apologize if this has caused you any inconvenience. Based on our records, the Driver Side, Bumper Bracket is not available during the time you placed the order. We only charged you for the passenger side since the driver side was cancelled on the order. We highly suggest for you to check your bank for the said charge.
You may also opt to place a new order for the driver side since it shows that there is already a stock from one of our warehouses. Please let us know if you want to place an order over the phone so we can arrange a callback to our Parts Team.
For the inconvenience, a one-time use discount code is given to you so you may use on your future order.
Thank you.
Shebet C.
Customer Advocate Team”
"1st order everything fit. 2nd order pads don't fit truck"
"Price matching, simplicity, acurate and fast! What more could you ask for."
“Hi jdhuff95,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Got the parts quick and we were notified of delays which was only a day longer"
“Hi StormyParakeet-55195,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Great fast and correct best ever!!!!!"
“Hi ComfortableCoyote-76488,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"No shipping or tracking notification. Packaging was ripped and torn. These were large bumper pieces that were damaged"
"Great service, Quality headlight, fast delivery and great price"
“Hi zorba150,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Purchased item , received broken, STILL AWAITING REFUND "
"The part was easy to find on your website and when I received it it actually fit and I was very pleased with the price"
“Hi BrightScorpion-89119,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Everything was good, I received my order so fast "
“Hi FierceRabbit-24783,
Wow! Thank you for the awesome review. Please visit CarParts.com again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi daniellehoward,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”