"Agent was very helpful and gave me the information I needed as quickly as possible"

"Overall, good. I am leaving because my fixed rate with you and the discounted rate offered when I said I was leaving are more expensive than what my energy and gas companies are providing."

"I have a very good experience with Constellation."

"Well you’re not really a customer service group of people especially since my contract ended and you say you sent me something through my email next time try it through the mail or call me personally I know you have a lot of customers but that little extra mile keeps you in contact with your service providers… I don’t like your company I don’t think I ever will so until I am ready to change or find someone better I will but you’re all brokers so it’s useless"

"My rep was amazing, called me back when I was disconnected, followed up with me on my issue and was the first person in eight months to get it right."

"Once I reached the customer service it was great - getting there was the problem."

"have not resolve problem very frustrated"

"I was not impressed with your representative,very hard to communicate with her. I feel she didn’t resolve anything and could understand the issue"

"Bailey was very helpful and resolved my issue!"

"Not great. Issue wasn’t resolved the first time I called so I went a month without the cheaper rate, now I am told, two more billing cycles before I see a cheaper rate. What a mess. Winter will be over before I reap benefits."

"Overall, I appreciated how easy it was to contact and speak with a representative about renewing and that the rep was understandable. It wasn’t a long, drawn out experience. And, of course, I appreciate the wind energy plan at reasonable rates!"

"It's been a mixed bag. Although the rates have been reasonable, we go through the yearly exercise of having to haggle over getting a decent rate up front. And the website was not as user-friendly initially as it is now in terms of setting up on-line payments and getting other information."

"customer care didn't put any effort into finding me a better plan."

"Customer service folks were nice, but overall experience with the company was less than enjoyable."

"My rating is for the second phone operator who assisted me. She was very patient, understanding, and helpful in resolving my billing issues between my old residence and my current residence."