"The rates are some of the best but customer service is a bit weak and falls short ."

"Called about my gift card next time I’ll just go for a lower rate and forget about the gift card"

"Quick response and solved the problem quickly"

"Great, wish other companies had great customer service like your company"

"Terry was very nice and helpful and empathetic to my questions and concerns! I inquired as to when my contract is ending so I can be proactive in either renewing with you or going elsewhere. My concern is wondering if in fact I will receive a letter 30 to 60 days prior to my contract expiration date as was stated in my letter received months ago, so I can make that decision in plenty of time so as not to have an increase in rates. I was assured I would and I hope I won't be disappointed like I have been in the past with other Outsource companies. Thank you."

"This young man was very nice."

"The wait time and transfer was not very customer service friendly. I have discovered more gas rates at a cheaper rate and now I feel stuck with this rate."

"Not very good. My contract auto-renewed after my promo ended and now I’m stuck in a contract that is much higher than the standard published rate from my electric company. Totally a scam."

"Everyone was friendly and knowledgable."

"excellent service, ez to do business with"

"It was requested of me to email and fax a copy of my bill. I did both right away. I am still waiting for either a email or call for an update. I was charged 2x for the same time frame. i'm dealing with a representative named Marisela."

"The customer service agent was a pleasure to talk to. I appreciate all her help and assistance."

"I'm not used to having any problems when it comes to paying my bills so this is new."

"Generally, we felt I had wasted my time. The agent didn’t understand why I had called, and either was ignorant that spam phone calls were being made or didn’t know how to deal with my question. I spoke with friends with other energy providers who called their providers in this issue, and they were told that spam phone calls were being made and that they should be ignored. How easy would that have been? My agent went through every charge Do 3 months and read it to me. I told her I know what my bill said, but the phone call said I was overcharged and was entitled to a rebate. Was that a spam call or was that true. Finally she said it must have been spam. I asked for a copy of my contract which she did send the next day."

"First time customer . Haven’t received a new bill with my new 36 month rate yet ."