"Very negative experience. My father died and customer service was not helpful. I had to call 3 times to cancel the service. Overall poor customer service."

"I was surprised when the customer service agent called back the next day and left a message telling me that my request had been approved. (to lower my budget billing amount)"

"When I finally got through to a representative (after waiting for 10 minutes the first try and then 8 minutes the second try, she was very pleasant, understanding, knowledgeable and helpful."

"To be clear, I am rating the representative to whom I was transferred and the wait time experienced during the transfer. The initial representative didn't really have a clue to resolving my issue but did at least have sense enough to transfer me to someone who did."

"The general experience was very poor. Not so much with the rep, but the company as a whole. This has been the hardest utility to switch out of my deceased grandfather's name. I think Atlanta needs their own line and the line needs to be more reliable. I was sitting in the same spot while making the phones calls. And we live next door to a cell tower. But three of my calls were dropped while using your line. I only experienced this problem with your company. It's a little frustrating to know after all the calls, the name on the account is misspelled and another phone will have to be made."

"I was directed to a Constellation representative after calling a listed phone number on the PPL site listing electric rates. The first representative stated she could jot address my issue and directed me to a sales person, who stated the issue could not be addressed there. The third contact addressed my issue."

"new rate to high went back to JCPL"

"You're relatively expensive. Not the most, but not the least either. I want the least. One suppliers electricity is same as the other...electrons passing thru wires. Not like tommy bahama clothing vs k-mart. All electrons are exactly alike. The difference- just the cost to get them produced."

"My experience was extremely pleasant. My issue was dealt with quickly and efficiently."

"I like constellation I like that they send usage reports in emails so I understand my bill amount"

"NO COMPLAINTS WITH MY BILLING , DELIVERY OF PRODUCT OR CUSTOMER SERVICE BUT MARKETING PLANS TO EXISTING CUSTOMERS NEEDS HUGE IMPROVEMENT"

"Tridonna was very helpful and efficient. She answered all my questions in a timely fashion. It was a pleasure talking with her."

"Rep. Was exceptional (Joséphine)"

"They was ok when I switch to them from CPL. But since I recently moved to new apt. The experience went down bad. I honestly want to switch to another provider. Because getting hold of a customer rep when I call is frustrated and so long. Drives me bonkers. There should be a code the customer gives to get faster access to their account instead of constantly going over the acct identity, especially if they have strong accent. Now that in itself is Annoying. My issue never got solved. I'm setting in my new apt with no electric for 3 days now. I have 3 kids n had to move my food to our friends house. Now we r wasting gas going back n forth to eat n or charge our phones so we can use as alarm to wake up for work or school. Just very inconvenient. N the emailing refer# each time I email something it's a different reference # each time so it's confusing n not all goes thru like for instance I had to send my lease in n its 8 pages n wouldn't fit on 1 email,so i had to split 3 pages each."

"Very expectations were exceeded"