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5/5

2003-07-24

"Very positive experience purchasing a Sony Camcorder. Douglas was a gentleman, very polite, offered me a great deal on next day shipping and an accessory package. No pressure to purchase anything. Received package in about 20 hours from ordering and saved over $300 from purchasing locally. Will recommend and buy from him in the future."

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1/5

2003-07-23

"Beware! Dbuys.com skirts basic consumer law, sells defective camera and refuses to take it back. Dbuys.com, a fair-weather merchant, will not stand behind the product if it is defective. I bought a Canon G3 PowerShot digital camera that never worked right and they refused to take it back. This is a clear violation of the law of implied warranty that is in every state in the U.S. The bargain you hunt at Dbuys.com can turn into your worst nightmare.

Dbuys.com has a bad reputation with the BBB of NY and its getting worse:
"Customer Experience
Based on our files, this firm has an unsatisfactory record."
(http://www.newyork.bbb.org/nis/newsearch2.asp?ID=1&strBCode=01210000&ComID=0121000000042825)

A PC World article also cites them for shady dealing:
"Camera Confidential
Web buyer beware: Our undercover shopping expedition revealed doubtful deals, padded prices, and pushy salespeople. Here's how to avoid getting burned.
Daniel Tynan and Tom Spring From the February 2003 issue of PC World magazine
Our research turned up many connections among some of the New York camera dealers. For instance, IbuyDigital, DBuys, and CentralDigital all list the same address and the same fax number on their Web sites."
(http://www.pcworld.com/howto/article/0,aid,107855,00.asp)

Beware!
"

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Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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5/5

2003-07-23

"GOOD PRICE. RELIABLE! GREAT SERVICE. Product is in a good condition."

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5/5

2003-06-26

"Dbuys are Dbest!After an inital confusing start with the request for regristration to reseller ratings,which I thought was odd before the item even shipped, the process seemed to go well.The item was recieved in good condition and at a great price!
Thnks
"

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Overall quality of the company
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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-23

"I ordered a Nikon Coolpix 5700 from dbuys.com and received the product on time and as ordered. I have purchased 3 cameras during the past year. All were in-stock and delivered in a timely manner. The only item delivered different than I expected was the brand of Compact Flash Card. Dbuys offered to give me a refund, wait until that brand was in stock, or send me another card free (which they did). Customer service has always been good, without a "hard sell" of additional items. They are competitively priced and reliable. I will buy from and recommend them again."

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Overall product shipping and delivery process

5/5

2003-06-09

"So far I am very happy with this company. I haven't recieved the product yet, but they did call to confirm my order and to assure me that I should call if there is any problem."

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5/5

2003-06-09

"I Ordered a Canon S230 Powershot from Dbuys.com and it shipped promptly afterwards. What a great camera and the price was the best I could find anywhere. An Outstanding on-line merchant, the transaction couldn't have gone any smother. I buy most items that I am shopping for online and I would highly recommend Dbuys to any of my friends, and have! Just wish every online merchant was this ethical and professional."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-07

"Ordered a Canon G3 Powershot from Dbuys.com on Sunday and recieved it promptly on Friday. The Camera was perfect and the price was the best I could find anywhere. The transaction couldn't have gone better. I would highly recommend Dbuys to any of my friends, and have!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-30

"Second order I have placed. So far I am very happy with Dbuys."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-30

"Order arrive very quickly. It was well packed and exactly as promised"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-29

"Found their very reasonable price on www.streetprices.com, placed an order, and
it arrived without problems even faster than
I expected.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-23

"-Great prices
-Great service
-Fast delivery
-Large selection

I have been looking to buy a Canon S50 for the past 3 months and finally found to place with the best price and all of the supplies in one place. The camera was less expensive that anywhere else on the web (with a reasonable rating) and all of the accessories were 1/2 price! Even 2-3 day FedEx shipping was only a few dollars.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-23

"Outstanding on-line merchant. Highly competitive price, immediate telephone confirmation, low-key question about accessories for the Canon S50 and shipping and delivery within three business days of order confirmation with new US-warranted product. What more could you ask for?

I've done a great deal of on-line shopping, and this experience rates at the top. Scott Davis (ext. 210) is a real pro.

I'll be back. Just wish every on-line merchant was this ethical and professional.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-22

"Good Price, Great Service, Fast Delivery. Saved $50 versus a brick and mortar store on the identical product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-21

"very happy with purchase of nikon coolpix 4300.I was not pressured to buy accesories when I called to confirm order,however I bought several.Camera arrived new in the box.Delivery was several days later than promised,although this was not a big issue for me.Igot a very good price and I am quite happy with the service from dbuys.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process