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Product & services pricing
3.77/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.31/5
Customer service:
3.88/5
Return/Replacement policy:
3.94/5

Verified
5/5

2024-03-04

Perkins Filters

"Customer service rep went the extra step to locate the product."


Verified
5/5

2024-03-01

New rug.

"The rug is beautiful, thick and plush. My cats are sleeping on it by the fire!"

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Verified
5/5

2024-03-01

Very pleased

"I am a retired heating technician and have been installing this type of equipment for over 30 years. There web page was professional and extremely easy to navigate. After ordering I immediately received an email with a tracking number . From the day I ordered it took less than a week to receive my order . Everything was centered on a pallet and wrapped very well, it arrived with absolutely no damage. While unwrapping everything I noticed the quality of my order more than met my expectations. Not only would I buy from this efireplace store again, I will be recommending them to everyone interested in purchasing this type of equipment. "

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Verified
5/5

2024-02-29

new Basement fireplace

"This is a much better unit than i expected, looks good when on and puts out a lot of heat more than i expected.

Very simple to install after framing out the area and just plugging it in. manual or remote control they both work well.

Very happy to have found this unit and E fireplace is awesome to work with. Thanks
"

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Verified
5/5

2024-02-28

Excellent product and delivery

"Product for the fireplace was excellent and delivered promptly. "

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Verified
5/5

2024-02-27

We haven’t had it installed yet. They are scheduled for march 1st.

"Received item very quickly. "


Verified
5/5

2024-02-26

Happy Customer Here!

"Easy to maneuver website, excellent customer service, received my fireplace doors in perfect condition and 3 days ahead of schedule! "

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Verified
5/5

2024-02-26

Good service, tricky product

"My Empire log set shipped fast, arrived safe and sound. But I performed the installation myself, and found it tricky. Empire's documentation is a little weird. I actually ended up at a local fireplace store and several hardware stores for assistance. Consider this before buying online. But efireplacestore did their part excellently well."

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Verified
5/5

2024-02-25

Excellent product

"The fireplace shield solved our problem. Heat no longer rises up to the tv. Rather the deflector pushes the heat outward in to the room. Great solution. "

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Verified
5/5

2024-02-24

excellent customer service

"the staff was very helpful"

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Verified
5/5

2024-02-24

very good product

"the customer service was great, very knowledgeable."

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Verified
5/5

2024-02-22

Stove parts

"The selection was great and prices were perfect"

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Verified
5/5

2024-02-22

Jim

"Easy ordering and part came in two days."

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Verified
5/5

2024-02-21

Pleased and Satisfied

"Courteous and kind service along with good price. Free shipping is a welcomebonus."

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Verified
4/5

2024-02-21

Cody was a big help.

"Cody was a big help and clearly knows his products.
The fireplace set was defective, and needed some attention before it would properly light.
"

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