"I had an idea of what I was getting into but not totally sure. The people at E Fireplace were very knowledgable and helpful. They pointed me in the right direction and away we went. Parts were delivered super fast!!! Highly recommended "
"I purchased a set of fireplace doors and some embers. The doors arrived in a cheezy box (china?), barely wrapped and the box was open and damaged, the doors were not broken. The doors did not fit my fireplace opening, so I began the adventure of a return. The doors cost $299.00 plus tax. When I emailed to return them, it said to use the box it was shipped in, put no stickers on including a (fragile) sticker. I used the same cheezy box, purchased a heavy duty wrap unlike the thin one the doors were packed in and sent it using UPS. Was told via email that the doors were broken and they would not give me a refund. By the way I was told I had to pay the $33.51 for return shipping and a restock fee of over $40.00. Received an email stating they would not refund the money. Spoke with several employees to no avail. UPS would not cover anything glass I was told when trying to recover some of the cost.
Bottom line is be care full ordering from them, because it is impossible to make a return."
"The customer service was friendly and helpful. After difficulty with two other vendors, eFireplaceStore's representative told how many units they had and how long it would take to get to me. The product arrived early and in great condition. "
"Ordering over the phone was smooth and effortless. The operator made sure she got assistance when she was unclear of her responses. Follow up on the order and delivery was tremendous. Way beyond expectations. Product was delivered within about a week's time and was as advertised. I felt like the price and quality were both great. "
"Very straight line order process. Technicians walk you through the processes. My stove arrived with in specified time in a secure crate by Fed X. Very pleased with my purchase."
"Nevin was on hand early one morning (AND I MEAN EARLY) to answer all my technical questions in a friendly manner and defined just the pipes we needed. This info can be hard to find in a timely manner and in ONE PLACE! Shipping was free and fast. Very satisfied customers. Highly recommended."
"Needed a chimney cap for a top sealing damper that seemed to be a Lyemance. Cody was extremely knowledgeable and helpful in verifying that the one I was ordering was correct. Received the cap in couple of days, fits perfectly! Now I can can use my fireplace in any type of inclement weather without worries of the flue taking on excessive moisture."
"Prompt delivery 7 days after ordering it was here. "
"I was looking for replacement logs after make error of washing my old ones with water. The brand I had no longer in business. I was able to find replacements and correct size. Very happy and they look awesome. Quick delivery was excellent since trying to sale my house. "
"Nevins Parkinson was a great help with my venting requirements.
Additionally, he worked with the IT folks and made it possible for me to log into the efireplace website without having to disconnect my VPN.
You don't get that level of customer service from very many online stores!
Thanks Nevins!!!"
"Tyler and employees very responsive and honest. I make many phone calls and listened to bells and whistles from places with so called great discounts before finding a good American company that was fair and responsive. you will not be disappointed with doing business with this company.
"
"Found this Half-Moon shaped Hearth Rug online at eFireplace Store, looking for something to cover up 32 years of "flying embers" in our new retirement home. We needed something 36" deep to cover most of the 'black dots' in the blue rug. We went with a Gray color, and it looks great. But the best part, all but 2 of the 20 some-odd burn marks are swept under our new fireplace accent rug."
"easy to reach people ;and they are very helpful. arrived on time."
"Great price and value. This place had same item for $100 less. Quality is top notch. Heater came with all nuts and bolts and wrench. Free shipping hoo hoo!!"
"Easy to access web site and everything is right there what ever you need !
Great "