ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.73/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.26/5
Customer service:
3.83/5
Return/Replacement policy:
3.88/5

Verified
5/5

2024-03-11

Fantastic

"They were terrific from our first phone call through installation
Have already recommended
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-11

Fit perfectly!

"We had an opening that was 20” high. This was the only unit on the market that had the dimensions that we needed without having to adjust our already tiled entertainment center. Super easy for my husband to install. He placed 2x4 blocks on either side,screwed into the entertainment center opening then screwed the fireplace into the blocks. Took about 45 min to install! Love it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-08

Gas fireplace vents

"Talked with tech rep, helped me very knowledgeable. I ordered parts and they were shipped same day, hence arrived in a couple days. Don’t know how they could improve their service, it’s already top notch. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-07

Great selection and service

"After many years it was finally time to replace our old Saf-T-Grate. I wanted to buy the same one since I was impressed with its design and durability, and eFireplace had several models to choose from. In less than a week it was in our fireplace. This thing will probably outlive me, but for any future fireplace needs I won't hesitate to shop here. Highly recommened, thanks!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-03-07

Refreshing

"Hardly ever do I take the time to compose reviews.
I'm in the construction business for 40 years or so,
A few times have I encountered people who honestly are helpful
and sell me with expertise what I ask for instead of trying to sell me
what they have in stock
I appreciate this.
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-05

OUTSTANDING

"Customer service rep has real world experience at installing gas fireplaces. Experience was key at deciding which product to use and purchase - provided excellent advice. Delivery was very fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-04

Perkins Filters

"Customer service rep went the extra step to locate the product."


Verified
5/5

2024-03-01

New rug.

"The rug is beautiful, thick and plush. My cats are sleeping on it by the fire!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-01

Very pleased

"I am a retired heating technician and have been installing this type of equipment for over 30 years. There web page was professional and extremely easy to navigate. After ordering I immediately received an email with a tracking number . From the day I ordered it took less than a week to receive my order . Everything was centered on a pallet and wrapped very well, it arrived with absolutely no damage. While unwrapping everything I noticed the quality of my order more than met my expectations. Not only would I buy from this efireplace store again, I will be recommending them to everyone interested in purchasing this type of equipment. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-02-29

new Basement fireplace

"This is a much better unit than i expected, looks good when on and puts out a lot of heat more than i expected.

Very simple to install after framing out the area and just plugging it in. manual or remote control they both work well.

Very happy to have found this unit and E fireplace is awesome to work with. Thanks
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-02-28

Excellent product and delivery

"Product for the fireplace was excellent and delivered promptly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-02-27

We haven’t had it installed yet. They are scheduled for march 1st.

"Received item very quickly. "


Verified
5/5

2024-02-26

Happy Customer Here!

"Easy to maneuver website, excellent customer service, received my fireplace doors in perfect condition and 3 days ahead of schedule! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-02-26

Good service, tricky product

"My Empire log set shipped fast, arrived safe and sound. But I performed the installation myself, and found it tricky. Empire's documentation is a little weird. I actually ended up at a local fireplace store and several hardware stores for assistance. Consider this before buying online. But efireplacestore did their part excellently well."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-02-25

Excellent product

"The fireplace shield solved our problem. Heat no longer rises up to the tv. Rather the deflector pushes the heat outward in to the room. Great solution. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process