"They were terrific from our first phone call through installation
Have already recommended "
"We had an opening that was 20” high. This was the only unit on the market that had the dimensions that we needed without having to adjust our already tiled entertainment center. Super easy for my husband to install. He placed 2x4 blocks on either side,screwed into the entertainment center opening then screwed the fireplace into the blocks. Took about 45 min to install! Love it"
"Talked with tech rep, helped me very knowledgeable. I ordered parts and they were shipped same day, hence arrived in a couple days. Don’t know how they could improve their service, it’s already top notch. "
"After many years it was finally time to replace our old Saf-T-Grate. I wanted to buy the same one since I was impressed with its design and durability, and eFireplace had several models to choose from. In less than a week it was in our fireplace. This thing will probably outlive me, but for any future fireplace needs I won't hesitate to shop here. Highly recommened, thanks!"
"Hardly ever do I take the time to compose reviews.
I'm in the construction business for 40 years or so,
A few times have I encountered people who honestly are helpful
and sell me with expertise what I ask for instead of trying to sell me
what they have in stock
I appreciate this.
Thank you"
"Customer service rep has real world experience at installing gas fireplaces. Experience was key at deciding which product to use and purchase - provided excellent advice. Delivery was very fast."
"Customer service rep went the extra step to locate the product."
"The rug is beautiful, thick and plush. My cats are sleeping on it by the fire!"
"I am a retired heating technician and have been installing this type of equipment for over 30 years. There web page was professional and extremely easy to navigate. After ordering I immediately received an email with a tracking number . From the day I ordered it took less than a week to receive my order . Everything was centered on a pallet and wrapped very well, it arrived with absolutely no damage. While unwrapping everything I noticed the quality of my order more than met my expectations. Not only would I buy from this efireplace store again, I will be recommending them to everyone interested in purchasing this type of equipment. "
"This is a much better unit than i expected, looks good when on and puts out a lot of heat more than i expected.
Very simple to install after framing out the area and just plugging it in. manual or remote control they both work well.
Very happy to have found this unit and E fireplace is awesome to work with. Thanks"
"Product for the fireplace was excellent and delivered promptly. "
"Received item very quickly. "
"Easy to maneuver website, excellent customer service, received my fireplace doors in perfect condition and 3 days ahead of schedule! "
"My Empire log set shipped fast, arrived safe and sound. But I performed the installation myself, and found it tricky. Empire's documentation is a little weird. I actually ended up at a local fireplace store and several hardware stores for assistance. Consider this before buying online. But efireplacestore did their part excellently well."
"The fireplace shield solved our problem. Heat no longer rises up to the tv. Rather the deflector pushes the heat outward in to the room. Great solution. "