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Product & services pricing
3.77/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.31/5
Customer service:
3.88/5
Return/Replacement policy:
3.94/5

Verified
5/5

2024-05-09

chimney cap

"Needed a chimney cap for a top sealing damper that seemed to be a Lyemance. Cody was extremely knowledgeable and helpful in verifying that the one I was ordering was correct. Received the cap in couple of days, fits perfectly! Now I can can use my fireplace in any type of inclement weather without worries of the flue taking on excessive moisture."

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Verified
5/5

2024-05-08

Rod Matthews / Besson

"Prompt delivery 7 days after ordering it was here. "

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Verified
5/5

2024-04-28

Website very easy to use!

"I was looking for replacement logs after make error of washing my old ones with water. The brand I had no longer in business. I was able to find replacements and correct size. Very happy and they look awesome. Quick delivery was excellent since trying to sale my house. "

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Verified
4/5

2024-04-26

Great phone support

"Nevins Parkinson was a great help with my venting requirements.
Additionally, he worked with the IT folks and made it possible for me to log into the efireplace website without having to disconnect my VPN.
You don't get that level of customer service from very many online stores!
Thanks Nevins!!!
"

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Verified
5/5

2024-04-26

Business that cares

"Tyler and employees very responsive and honest. I make many phone calls and listened to bells and whistles from places with so called great discounts before finding a good American company that was fair and responsive. you will not be disappointed with doing business with this company.


"

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Verified
5/5

2024-04-23

The Largest Fireplace Rug Around

"Found this Half-Moon shaped Hearth Rug online at eFireplace Store, looking for something to cover up 32 years of "flying embers" in our new retirement home. We needed something 36" deep to cover most of the 'black dots' in the blue rug. We went with a Gray color, and it looks great. But the best part, all but 2 of the 20 some-odd burn marks are swept under our new fireplace accent rug."

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Verified
5/5

2024-04-22

gas fireplace

"easy to reach people ;and they are very helpful. arrived on time."

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Verified
5/5

2024-04-19

Awsome

"Great price and value. This place had same item for $100 less. Quality is top notch. Heater came with all nuts and bolts and wrench. Free shipping hoo hoo!!"

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Verified
5/5

2024-04-18

Everything worked out great

"Easy to access web site and everything is right there what ever you need !
Great
"

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Verified
5/5

2024-04-14

Great heater

"Excellent company to deal with , fast shipping and the best price around. I purchased the 18,000 btu propane heater with the blower, it really gets the job done. "


Verified
5/5

2024-04-12

Awesome Experience!

"Our order was sent quickly, well packaged and was exactly as advertised! "

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Verified
5/5

2024-04-08

Fast

"Delivery time is very prompt. Important when working on a project."

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Verified
5/5

2024-04-06

Great Experience

"Highly recommend - items came quickly and in perfect condition! "


Verified
5/5

2024-04-06

Great Company

"We needed new gas logs. We priced locally and online. We thought we had found exactly what we wanted, at a reasonable price with another online store. But when we read the fine print, there were some things that were concerning. I then found this site. After some inquiries, I gave them a phone call. The customer service was excellent! They did a price match and we completed the sale. They shipped quickly. We are so happy with our new Buck Stove gas logs and we had one of the best customer service ever!"

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Verified
5/5

2024-04-06

Great problem diagnosis and proactve resposible customer service.

"Diagnosed the faulty hardware and processed the replacement order. After a few days I called customer service as I never received a confirming email. Turned out I had a problem with my prime email service so customer service provided the missing details through a secondary email address. Next day he followed up with both a phone call and email to ensure the new part was delivered."

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