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Product & services pricing
3.73/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.26/5
Customer service:
3.83/5
Return/Replacement policy:
3.88/5

Verified
5/5

2024-01-17

Fireplace rug

"Received our order quickly. Very nice heavy duty rug. Very happy. "

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Verified
5/5

2024-01-16

Just what we wanted!

"The wood stove was exactly as described and delivered within a couple of days. We are very happy with the company, who where very friendly over the phone and with the stove!
"

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Verified
5/5

2024-01-12

Happy

"Easily navigate through website and great shipping time! "

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Verified
5/5

2024-01-11

Quick shipping, helpful notes in packaging

"The module I ordered got here very quickly. I really enjoyed the included instructions sent with the module… they weren’t in the product packaging, so I know eFireplaceStire went out of their way to include the additional instructions. "

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Verified
5/5

2024-01-10

Pilgrim Bronze Addison Fireplace Log Holder

"The order was fulfilled very quickly. It's beautiful and we love it! Thanks."

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Verified
5/5

2024-01-10

Fast Shipping!

"Ordered refractory panel and it was listed as in stock and received quickly. Did this after ordering from a different website that also listed as in stock and took a month to arrive. Packaged very well and highly recommended! "

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Verified
5/5

2024-01-10

Replacement piece fit perfectly

"The back piece of my fireplace had been crumbling for a while so no more fires until fixed. My boyfriend did the research and found what we needed from you. Part arrived in a timely manner and was very well packaged. The back piece was installed today and we will follow the instructions for 3 small fires. Thanks so much!"


Verified
5/5

2024-01-09

"Exactly as described. Easy to cut and install. I’ll definitely be doing more business with fire place store. Thank you for your prompt service!"

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Verified
3/5

2024-01-09

sent wrong rug

"Order came quickly, but totally sent the wrong rug. I could have called them , but I then I'm sure I would need to take somewhere to return etc. So I kept what they sent. Ordered gray rect. fireplace rug and they sent have moon braided green."

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Verified
5/5

2024-01-09

As advertised!

"Shipping was great. Product as advertised. Nice addition to our home."

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Verified
5/5

2024-01-06

Excellent and Knowledgeable Customer Service

"Needed new blowers for my wood-burning fireplace. Within a few minutes, the correct parts were ordered and on their way."

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Verified
5/5

2024-01-05

Quick delivery

"Ordering online was easy and it arrived in just a few days. I tried to read up and measure as best I could. Unfortunately, I ordered too long of a damper plate. Now I cannot get back into the website to see if I can return it for a refund or even partial refund."

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Verified
5/5

2024-01-05

Great service

"After ordering a trim piece from a different company and not getting it shipped when promised and getting a constant run-around on where it was for almost two months, I cancelled the order and found eFireplaceStore. They had the part in stock and shipped the next day (as promised). Their customer service was excellent! "

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Verified
5/5

2024-01-05

New Gas Valve

"Works great we use our fire place every day a couple hours at night Thank you !"

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Verified
5/5

2024-01-04

Fast and reliable

"The product was delivered on time and in great shape.
Thanks
"