"Phone support was great, item was shipped and received in perfect condition. Everything was included with the purchase and directions were provided along with the support information from the site, install was straightforward. Very pleased with the product. Thank you!"
"I was able to locate and order the replacement parts for my gas fireplace easily on their website.
My order was delivered super fast and I will definitely use the Fireplace Store again for any future replacement parts.
T Nelson
Palm Desert, CA"
"Item was as described, arrived on time, instructions were complete and easy to read, and the end product was great. Ordered by phone-they custom design the items for you and it does not increase the price that you see online for a kit. Very happy!"
"the rug came in record time and it's beautiful, just as described."
"Order Date: 12/09/2023
I received the burner but after speaking with one of the technicians at eFireplace it was decided that the burner needed to be replaced because the igniter would not spark.
Warranty Claim Submitted: 12/20/2023
I was shipped a new valve assembly to replace the broken part, I was told I was being shipped a new burner.
The assembly was missing the electrical connection terminal but even if it wasn't, this is not a repair a custom should be making.
The repair would require a complete tear down of the burner and reassembly.
01/18/2024: Still waiting
I called and asked if eFireplace could just send me a working burner and asked if they could work with their supplier regarding the warranty. They said no, so here I am one and a half months later sill waiting for my burner.
"
"Shopped for a fireplace remote and EFireplace was $10 cheaper than other retailers for the same exact item. It came quickly and worked perfectly. I recommend shopping at EFireplace."
"The fireplace screen is exactly as pictured however it does not weigh 30 lbs., which is what I was told in an email when I inquired. The box is even marked 17 lbs.
The item arrived promptly and was well packaged. However the left side of the screen fell off as soon as I stood it up. It took me about 3 hours to figure out what was wrong and then get it repaired. It now stands securely even though the left side that connects to the top is not as tight as the right side.
I called customer care and they said I could file a warranty claim or they could offer an immediate courtesy discount of $25.00 plus tax. Since boxing it back up and hauling it to the mailing place was going to be a hassle I accepted the courtesy discount. Fortunately my repair is working, just wasn't looking to fix a $300 fireplace screen upon arrival. "
"I called and talked to Brett who walked me through my purchase and made the whole process super easy. Great company "
"He customer service at eFireplace is awesome. I had an issue with one item not being shipped, and noticed it a month after i received the initial order. They found be the item at the closest warehouse possible and got it to me the very next day. They even called the morning of the delivery to follow up and confirmed that it would be delivered that day. I was thoroughly impressed. We need more folks like this!"
"Received our order quickly. Very nice heavy duty rug. Very happy. "
"The wood stove was exactly as described and delivered within a couple of days. We are very happy with the company, who where very friendly over the phone and with the stove!
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"Easily navigate through website and great shipping time! "
"The module I ordered got here very quickly. I really enjoyed the included instructions sent with the module… they weren’t in the product packaging, so I know eFireplaceStire went out of their way to include the additional instructions. "
"The order was fulfilled very quickly. It's beautiful and we love it! Thanks."
"Ordered refractory panel and it was listed as in stock and received quickly. Did this after ordering from a different website that also listed as in stock and took a month to arrive. Packaged very well and highly recommended! "