"I ordered a refractory panel after two very prompt responses via email and one phone call for product advice. I received my panel sooner than expected. It was cracked at the bottom half so I filed a claim. The claim was processed very quickly and within an hour. I already received the replacement yesterday and it was in good shape. The customer service is unheard of and I really appreciated a quick response. I will buy supplies from eFireplace again and again as well as recommend to my neighbors who have the same pre-fab fireplace I have."
"Simple delivery instructions were not followed causing massive delays and hours of wasted time dealing with ignorant incompetent sub par freight company. Bottom line why would this entity be any different than any other ? The country is over and no one gives a $&)k. Lack of brain cells is the real pandemic . "
"Perfect fit, arrived fast and not broken. Driver and sales rep were very helpful."
"What’s not to like! This all-things-fires e-store will be at the top of my shop-first list forever. "
"The fireplace we ordered was out of stock but customer service contacted us immediately and helped us select another fireplace with all the specifications we needed and wanted. It arrived quickly. Easy to work with and great help over the phone."
"It took me a while to decide to make my dream backyard come true with my fireplace. Once I did decide the ordering, customer service, asking questions & delivery were perfect. I'm beyond excited to put the fireplace together. Everything was complete, no damages and excellent customer service!"
"Easy to get addressed changed! Thank you "
"We needed an outdoor ventless gas log system for our deck, however, recent code changes made it very difficult to determine what would actually work, not to mention being available due to supply chain issues. Both my contractor and I spoke several times with Nevins, who was both knowledgable and extremely helpful. He assisted with picking out the right burner, logs, and making sure it was in stock and available. Couldn't be happier! Thanks so much!"
"New fire pit for backyard looks great. Solid construction "
"I ordered a Sunstar SC-30T heater and an SC-18T heater. Both propane. I also ordered the blowers for both.
The blowers a bit of a pain to install, not sure they're really needed either. But I've only tested the heaters down to 29 degrees so far. Worked great! Nice to come home to a warm home instead of having to stoke a fire yet again.
Shipping was fast and everything was in great condition. Would definitely go through efireplace again!"
"We ordered a Empire Propane free standing heater for our deck. We also added the automatic blower. When it arrived the blower was a manual one. We already had installer booked and our area has impossible wait times for installations, this meant a big problem. After a couple phone calls MAGIC happened. They had UPS pick up the manual blower the next day. The automatic blower arrived a day later. It was sourced from a more local distributor. The eFireplace store got our heater parts to us in plenty of time to to coordinate with our installer. We would recommend them and order again. Sam and Marilyn Melton Port Townsend, WA"
"The sales team was very friendly and helpful. My product was exactly as described, got here in a timely manner and delivery was very smooth. I can’t wait to get it installed and start using it."
"Delivered in good order on time"
"The website gives clear instructions for ordering the right parts for each specific fireplace. The shopping experience was quick and easy and the product was received within a few days."
"I ordered and expected delivery a week from the order date, but it came the next day! Incredible! And the product (LP insert for ventless fireplace) is beautiful."