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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-05-20

Easy to use website. Found what I wanted easily. Competitive price. Very responsive staff. Fast shipping.

"Perfect. What I want at a reasonable price and fast shipping. "

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Verified
5/5

2021-05-20

I love the product.

"My fireplace grate was in great shape when it came. It was exactly like they described and it came earlier than expected"

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Verified
5/5

2021-05-19

Great Buying Experience

"I could not be more pleased with my buying experience at the eFireplaceStore. Their web site has a great number of options and I was able to find a quality fireplace that fit right into my budget. Shipping was easy and included timely and detailed updates on the status of my delivery. I will certainly be back for future purchases! "

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Verified
5/5

2021-05-17

Good product

"The website was easy to navigate. Shipping was pretty quick. Product is good and sturdy, and pricing is reasonable. "

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Verified
5/5

2021-05-17

Great service

"Ordered fireplace insert and from start to delivery it was tracked and followed. I would order another if needed one. "

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Verified
5/5

2021-05-13

Great eFireplace service

"Fast, efficient sevice. Great quality merchandise. Will endorse to friends for sure. "

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Verified
5/5

2021-05-12

Excellent

"I need a blower for my gas fireplace. I tried two local fireplace shops and were unable to help. I went on line and found their number. Call and talked to a representative and told me he would check to see if they could find what I needed and would get right back to me. Received a phone call 10 min later and had what I needed. Received it in 4 days "

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Verified
1/5

2021-05-12

Returns

"Don’t buy from here especially if you have to return anything they will charge restocking fee and if you total is less than a 100.00 dollars they charge all the shipping and don’t call customer service they were no help. So they keep over 50.00 dollars for shipping"

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Verified
5/5

2021-05-12

Clifford fireplace

"Was flawless again. This was my second time ordering through FireplaceStore.com and will gladly visit the sight for my needs moving forward. The sales people are very helpful with accessories needed to properly install. "

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Verified
5/5

2021-05-12

Great Service and Fast Shipping

"I sent an email to their sales team and they responded the same day AND gave me a link to the product I was looking for. It was so simple and fast! I placed my order and received the chimney cap within a couple of days! I sent what I needed to other vendors and they said they didn't make those caps anymore. Sure enough, eFireplaceStore.com had exactly what I needed. Thank you guys so much! Will definitely recommend your website to our clients. "

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Verified
5/5

2021-05-12

New Beginnings

"Their knowledge of what I needed was exceptional!!! Great experience!!! I got exactly what I needed!!!"

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Verified
5/5

2021-05-11

Excellent.

"Tyler was great to work with. Great price, fast responses, and awesome delivery! We haven’t installed yet - but anxious to get to that point. Would highly recommend! "

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Verified
5/5

2021-05-11

Drolet Escape 1500 Fireplace

"eFireplaceStore had great prices and wonderful service. I had no issues with ordering or delivery. The freight delivery was on time, helpful and even easier than expected. Fireplace was well packaged and came without incident. "

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Verified
4/5

2021-05-10

Good product

"A very well built burner and firelog set. Easy installation for the mechanically inclined. Works well and easy to light.

Needs better packaging to protect the contents from rough shipping, though.
"


Verified
5/5

2021-05-08

Great product

"Awesome product looks great "

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