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Product & services pricing
3.73/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.27/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2023-12-20

exactly what we wanted

"couldn't be happier. Thank you"

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Verified
5/5

2023-12-20

Cast Iron Grate

"My 24 inch flat bottom cast iron grate was a perfect fit for my fireplace. It's obvious that the Fireplace store is familiar with fireplace hardware by how well the grate is designed. When I need another grate I will certainly seek out Fireplace Store. The order was very easy to submit and my order was delivered on schedule.
A satisfied Customer
Gouvaniel
"

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Verified
5/5

2023-12-19

Fast delivery, high quality product

"I ordered a fireplace door seen online by calling in. Customer service rep was very nice and helpful. The door arrived in just 3 days. Well wrapped and well made. Very sturdy and good looking. Looks great! I highly recommend efireplacestore.com."

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Verified
5/5

2023-12-19

Lots of choices, reasonable prices and quick delivery.

"The "article" title says it all. "


Verified
5/5

2023-12-16

Fantastic product & customer service - RealFyre Slit Oak Designer See-Thru Logs

"I highly recommend the RealFyre Split Oak Designer See Thru Logs set. The pan/burner and log set installation and setup are very easy using the included instructions. The logs look very realistic and when ignited and present a beautiful stack in the fireplace. Ordering from eFireplaceStore.Com was a breeze especially when coupled with the “expert advice” offered by their knowledgeable customer service team. They provided all the information I required to get the perfect log set for my fireplace. The shipping was very fast and to allowed us to have our fireplace up-and-running for the holidays. Post sale customer service was great as well, to answer my questions in regard to optimal setup. All facets of the sale, shipping, and satisfaction are well documented in their timely email confirmations. I give them an A+ for product, customer service, and satisfaction."

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Verified
5/5

2023-12-14

Quick turnaround!

"I ordered a few larger pieces to finish our outdoor majestic wood burning fireplace. I expected to receive the order within 7 days but the order arrived the next morning! The turnaround was pretty amazing. Products was received exactly per the order. Would 100% order from them again!"

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Verified
5/5

2023-12-14

Fast, Professional and Accurate

"The local Superior Fireplace dealership struggles to work with their customers. Tired of their failures, I found efireplace online and ordered the accessory that the local shop was unable to understand/order/write down/be responsible for/deliver. Moving forward, I will avoid the local merchant and instead, work with efireplace's fast, professional and accurate process. "


Verified
5/5

2023-12-13

Great!

"Excellent price. Item shipped quickly. "

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Verified
5/5

2023-12-13

Happy Camper. Merry Christmas..

"Fast Free Delivery- Part worked great as expected. Client's wife is now - Happy Camper and not worried about Christmas Eve without a working gas log fireplace. Thank you and Merry Christmas to you eFS.com.
James at UELLC
"

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Verified
5/5

2023-12-13

Awesome service and quick delivery

"The best!! Service person helped me choose exactly the right parts."

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Verified
5/5

2023-12-11

Excellent experience!

"Easy to order and came fast
"

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Verified
5/5

2023-12-09

Warm and cozy experience

"Fast shipping, well packaged, all parts included."


Verified
5/5

2023-12-07

starter logs

"Ordered 4, fair price and free shipping."

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Verified
5/5

2023-12-07

Good servicees, on time delivered

"Nice services, very good product."

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Verified
5/5

2023-12-07

I LOVE THIS COMPANY-MADE IN USA

"I WANTED A COMPANY I COULD COUNT ON FOR DEPENDABLE DELIVERY AS IT IS LATE IN SEASON FOR GETTING PROPANE TANKS SET UP AT OUR COTTAGE! WE GOT A TANK LINED UP AND I WANTED A USA MADE PRODUCT . IT WAS EXACTLY ON TIME , THE PRODUCT WE ORDERED AND IN TIME FOR TANK CONNECTION AND FAMILY COMING IN TO VISIT! WOULD BUY FROM EFIRESTORE AGAIN ABSOLUTELY!"

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